11 Ofertas de Banking Customer Service en Chile
Arquitecto de Aplicaciones- Financial Services
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
Join to apply for the Arquitecto de Aplicaciones- Financial Services role at Oracle
2 weeks ago Be among the first 25 applicants
Join to apply for the Arquitecto de Aplicaciones- Financial Services role at Oracle
Job Description
Oracle is strongly committed to the global financial services industry. In order assist financial institutions, Oracle has brought together the industry's best application and technology ecosystem for evolutionary transformation, providing customers with the largest footprint of functional assets.
Job Description
Oracle is strongly committed to the global financial services industry. In order assist financial institutions, Oracle has brought together the industry's best application and technology ecosystem for evolutionary transformation, providing customers with the largest footprint of functional assets.
Reporting into the Head of Presales and Architecture, the Banking Business Enterprise Architect has extensive experience in solution architecting, design and analysis as part of solution sales engagements relating to enterprise business applications for the Banking & Financial Services Industry and adept in technical selling.
Description - What You’ll Do
- Be able to demonstrate thought Leadership with regards to Banking Enterprise and Business Architectures
- Be adept at value selling and insight engagements which help banking customers understand the benefits and value of Oracle’s Banking solutions
- Develop in-depth understanding of Oracle’s Banking Application business offerings and technologies
- Should demonstrate Subject Matter Expertise on Digital Banking and Open Banking Capabilities and its impact on conventional banking architectures
- Champion X-LOB engagement and solution design by collaborating with other line of businesses within Oracle
- Drive Demo Excellence on Digital, Technical and Extensibility Capabilities of Oracle’s banking solution suite
- Must have good understanding of cloud technologies and be able to drive discussions with customers on Oracle solution’s move to cloud
- Effective articulation of business features/architecture, benefits & the value they bring in solving business problems in enterprise banking solution domain
- Strong work experience in managing pre-sales related processes, large bids and application solutioning with in-depth understanding of RFP/RFI process, proposal development and continuous support through the Sales cycle.
- Ability to effectively engage with Senior IT architects of banks & financial institutions and differentiate Oracle’s product offerings benefits
- Conduct one-to-many presentations, demonstrations, and orchestrate proof-of-concepts
A Seasoned Banking Business / Enterprise Architect professional with minimum of 15 years of experience, ideally MBA qualified with solid technical skills, including:
- Is acknowledged as an architecture authority externally outside Oracle with reputable publications and / or leadership roles at multi-vendor standards-bodies, industry forums etc.
- Exudes strong executive presence, demonstrates a polished demeanor and superior communication skills to effectively manage architecture complexity; uses excellent facilitation, negotiation, influencing and consensus building skills to drive diverse teams towards Oracles goals.
- Exhibits exemplary corporate citizenship and is a role model for contributing to architecture and nonarchitecture Oracle communities.
- Demonstrates extensive knowledge and deep expertise in designing architectures for Financial Services and Domain (Cloud, Big Data and Information Management, Customer Experience Management, Financial Modernization, etc.) by establishing and applying architecture patterns.
- Demonstrates comprehensive and top-level expertise and is an acknowledged authority in Enterprise Business Architecture
- At least 5 years of experience as Pre-sales Consultant or Delivery in financial services is a must
- Ability to write whitepapers targeting our business and IT audience on the customer side
- Excellent presentation and communication skills with ability to deliver presentations to large CIO’s/CTO’s & their teams and an ability to interact effectively with different levels of management.
- Sales flair to enable consultative selling
- Appreciation of technology and ability to relate to customer needs
- Willingness to Travel
As a Master Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.
Qualifications
Career Level - IC5
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries IT Services and IT Consulting
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Sign in to set job alerts for “Application Architect” roles. Solutions Architect (Insurance) - Fully Remote Solutions Architect (Insurance) - Fully Remote Solutions Architect (Insurance) - Fully Remote Shopify Solutions Architect (Retail)-English Required Staffing Solution Architect - Remote Work | REF#280706Santiago, Santiago Metropolitan Region, Chile 1 month ago
Santiago Metropolitan Region, Chile 2 weeks ago
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#J-18808-LjbffrArquitecto de Aplicaciones- Financial Services
Publicado hace 17 días
Trabajo visto
Descripción Del Trabajo
Oracle is strongly committed to the global financial services industry. In order assist financial institutions, Oracle has brought together the industry's best application and technology ecosystem for evolutionary transformation, providing customers with the largest footprint of functional assets.
Reporting into the Head of Presales and Architecture, the Banking Business Enterprise Architect has extensive experience in solution architecting, design and analysis as part of solution sales engagements relating to enterprise business applications for the Banking & Financial Services Industry and adept in technical selling.
**Description -** **What You'll Do**
+ Be able to demonstrate thought Leadership with regards to Banking Enterprise and Business Architectures
+ Be adept at value selling and insight engagements which help banking customers understand the benefits and value of Oracle's Banking solutions
+ Develop in-depth understanding of Oracle's Banking Application business offerings and technologies
+ Should demonstrate Subject Matter Expertise on Digital Banking and Open Banking Capabilities and its impact on conventional banking architectures
+ Champion X-LOB engagement and solution design by collaborating with other line of businesses within Oracle
+ Drive Demo Excellence on Digital, Technical and Extensibility Capabilities of Oracle's banking solution suite
+ Must have good understanding of cloud technologies and be able to drive discussions with customers on Oracle solution's move to cloud
+ Effective articulation of business features/architecture, benefits & the value they bring in solving business problems in enterprise banking solution domain
+ Strong work experience in managing pre-sales related processes, large bids and application solutioning with in-depth understanding of RFP/RFI process, proposal development and continuous support through the Sales cycle.
+ Ability to effectively engage with Senior IT architects of banks & financial institutions and differentiate Oracle's product offerings benefits
+ Conduct one-to-many presentations, demonstrations, and orchestrate proof-of-concepts
Required Skills/Experience - What You'll Bring
A Seasoned Banking Business / Enterprise Architect professional with minimum of 15 years of experience, ideally MBA qualified with solid technical skills, including:
+ Is acknowledged as an architecture authority externally outside Oracle with reputable publications and / or leadership roles at multi-vendor standards-bodies, industry forums etc.
+ Exudes strong executive presence, demonstrates a polished demeanor and superior communication skills to effectively manage architecture complexity; uses excellent facilitation, negotiation, influencing and consensus building skills to drive diverse teams towards Oracle?s goals.
The Financial Services Business Architect will typically not have deep skills in any specific area, but will work with deep domain and industry experts in Financial Services where necessary
+ Exhibits exemplary corporate citizenship and is a role model for contributing to architecture and nonarchitecture Oracle communities.
+ Demonstrates extensive knowledge and deep expertise in designing architectures for Financial Services and Domain (Cloud, Big Data and Information Management, Customer Experience Management, Financial Modernization, etc.) by establishing and applying architecture patterns.
+ Demonstrates comprehensive and top-level expertise and is an acknowledged authority in Enterprise Business Architecture
+ At least 5 years of experience as Pre-sales Consultant or Delivery in financial services is a must
+ Ability to write whitepapers targeting our business and IT audience on the customer side
Other Skills
+ Excellent presentation and communication skills with ability to deliver presentations to large CIO's/CTO's & their teams and an ability to interact effectively with different levels of management.
+ Sales flair to enable consultative selling
+ Appreciation of technology and ability to relate to customer needs
+ Willingness to Travel
**Responsibilities**
As a Master Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.
Career Level - IC5
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Applications Sales Representative V - Financial Services (FS).
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
Responsabilidades:
Gestión de Cuentas: Desarrollar y mantener un portafolio de clientes del sector financiero, asegurando la satisfacción y el crecimiento de las relaciones comerciales mediante el uso de herramientas de gestión e indicadores clave de desempeño.
Prospección: Identificar y desarrollar nuevas oportunidades de negocio dentro del sector bancario, aseguradoras, fintechs u otras instituciones financieras.
Negociación: Conducir negociaciones complejas, especialmente en entornos regulados, construyendo acuerdos sostenibles y de valor para ambas partes.
Gestión de Equipos: Colaborar con equipos multidisciplinarios, brindando liderazgo y apoyo en conjunto con el Prime de la cuenta para asegurar el cumplimiento de objetivos comerciales.
Análisis de Mercado: Monitorear tendencias del sector financiero, cambios regulatorios, innovación tecnológica y nuevas necesidades del cliente, adaptando la estrategia comercial en consecuencia.
Planificación Estratégica: Diseñar e implementar planes comerciales enfocados en objetivos de crecimiento dentro del sector financiero.
Reportes y Análisis: Elaborar reportes de desempeño y análisis de datos financieros para identificar áreas de mejora y respaldar la toma de decisiones estratégicas.
Requisitos:
Experiencia en ventas consultivas dentro del sector financiero (banca, seguros, fintech, etc.).
Conocimientos Técnicos:
Entendimiento profundo del ecosistema financiero y sus procesos (core bancario, medios de pago, cumplimiento normativo, etc.).
Experiencia en el análisis de cuentas clave e interpretación de indicadores financieros del sector.
Dominio de herramientas CRM y plataformas de gestión comercial.
QualificationsCareer Level - IC5
ResponsibilitiesHabilidades:
Excelente comunicación verbal y escrita.
Capacidad de negociación en entornos complejos.
Fuerte orientación a resultados y cumplimiento de metas.
Habilidad para construir relaciones de confianza con ejecutivos del sector financiero.
Proactividad y capacidad de adaptación a contextos cambiantes.
Fluidez en inglés; español deseable.
Formación: Título universitario en Finanzas, Economía, Ingeniería, Administración o áreas afines.
Diferenciales:
Experiencia liderando equipos comerciales de alto desempeño.
Conocimiento en metodologías de ventas consultivas (ej. Value Selling, Challenger, SPIN).
Experiencia en gestión y cierre de grandes contratos con instituciones financieras.
MBA o posgrado en Finanzas, Negocios o áreas relacionadas.
Conocimiento de productos Oracle o de la competencia, especialmente en soluciones para el sector financiero.
#LI-DL1
#J-18808-LjbffrApplications Sales Representative V - Financial Services (FS).
Hoy
Trabajo visto
Descripción Del Trabajo
Responsabilidades:
Gestión de Cuentas: Desarrollar y mantener un portafolio de clientes del sector financiero, asegurando la satisfacción y el crecimiento de las relaciones comerciales mediante el uso de herramientas de gestión e indicadores clave de desempeño.
Prospección: Identificar y desarrollar nuevas oportunidades de negocio dentro del sector bancario, aseguradoras, fintechs u otras instituciones financieras.
Negociación: Conducir negociaciones complejas, especialmente en entornos regulados, construyendo acuerdos sostenibles y de valor para ambas partes.
Gestión de Equipos: Colaborar con equipos multidisciplinarios, brindando liderazgo y apoyo en conjunto con el Prime de la cuenta para asegurar el cumplimiento de objetivos comerciales.
Análisis de Mercado: Monitorear tendencias del sector financiero, cambios regulatorios, innovación tecnológica y nuevas necesidades del cliente, adaptando la estrategia comercial en consecuencia.
Planificación Estratégica: Diseñar e implementar planes comerciales enfocados en objetivos de crecimiento dentro del sector financiero.
Reportes y Análisis: Elaborar reportes de desempeño y análisis de datos financieros para identificar áreas de mejora y respaldar la toma de decisiones estratégicas.
Requisitos:
Experiencia en ventas consultivas dentro del sector financiero (banca, seguros, fintech, etc.).
Conocimientos Técnicos:
Entendimiento profundo del ecosistema financiero y sus procesos (core bancario, medios de pago, cumplimiento normativo, etc.).
Experiencia en el análisis de cuentas clave e interpretación de indicadores financieros del sector.
Dominio de herramientas CRM y plataformas de gestión comercial.
QualificationsCareer Level - IC5
ResponsibilitiesHabilidades:
Excelente comunicación verbal y escrita.
Capacidad de negociación en entornos complejos.
Fuerte orientación a resultados y cumplimiento de metas.
Habilidad para construir relaciones de confianza con ejecutivos del sector financiero.
Proactividad y capacidad de adaptación a contextos cambiantes.
Fluidez en inglés; español deseable.
Formación: Título universitario en Finanzas, Economía, Ingeniería, Administración o áreas afines.
Diferenciales:
Experiencia liderando equipos comerciales de alto desempeño.
Conocimiento en metodologías de ventas consultivas (ej. Value Selling, Challenger, SPIN).
Experiencia en gestión y cierre de grandes contratos con instituciones financieras.
MBA o posgrado en Finanzas, Negocios o áreas relacionadas.
Conocimiento de productos Oracle o de la competencia, especialmente en soluciones para el sector financiero.
#LI-DL1
#J-18808-LjbffrCustomer Service
Publicado hace 26 días
Trabajo visto
Descripción Del Trabajo
Company: TeamFicient (TF) br>Position Type: Full-Time
Location: Remote
Company: Teamficient - Range: $800 - $1100 (Negotiable for highly experienced candidates)
Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires a combination of excellent communication, problem-solving, and sales-oriented skills. You will be responsible for handling customer inquiries, providing product or service information, and identifying sales opportunities to drive revenue growth.
Key Responsibilities:
Customer Support:
Handle customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information about products, services, pricing, and company policies.
Resolve customer complaints, process returns or exchanges, and ensure customer satisfaction.
Sales Support:
Identify potential sales opportunities through customer interactions.
Cross-sell and upsell products or services based on customer needs and preferences.
Meet or exceed sales goals and KPIs (key performance indicators).
Product Knowledge:
Maintain a strong understanding of the company's products and services to effectively assist customers.
Stay abreast of new product launches and promotions.
Order Processing:
Process orders, returns, and exchanges accurately and efficiently.
Ensure timely follow-up on pending customer orders and transactions.
Collaboration:
Work closely with the sales, marketing, and operations teams to align strategies with customers.
Provide feedback to management on customer experiences, challenges, and potential improvements.
Requirements:
Proven experience in customer service, sales, or related roles.
Strong verbal and written communication skills.
Ability to build empathy with customers and deliver excellent service.
Sales-oriented mindset with the ability to identify and act on opportunities.
Proficiency in CRM systems and office tools (e.g., Microsoft Office, Google Workspace).
Ability to work in a fast-paced environment, multitask, and manage time effectively.
Strong attention to detail and problem-solving skills.
Qualifications:
Experience in a remote customer service or sales environment.
English level C1-C2 required.
Benefits:
Competitive salary and performance-based bonuses.
Health and wellness benefits.
Flexible work arrangements, including remote work options.
Opportunities for career growth and development.
Inclusive and supportive company culture.
This position is ideal for a proactive individual who enjoys providing high-quality customer service while achieving sales goals. If you have a passion for helping others and sales skills, we would love to hear from you!
Customer Service Supervisor
Hoy
Trabajo visto
Descripción Del Trabajo
Join to apply for the Customer Service Supervisor role at Growe Talents
2 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Supervisor role at Growe Talents
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
- Oversee daily operations, ensuring agent productivity and adherence to schedules;
- Work with agents to provide real-time support and constructive feedback on performance;
- Lead team meetings to share updates and reinforce training objectives;
- Address escalated customer issues and manage emergency ticket handling when required;
- Monitor customer interactions to maintain compliance with quality standards;
- Track performance metrics, such as response and resolution times, to ensure efficiency;
- Collaborate with other teams on projects aimed at improving support operations;
- Manage project timelines, deliverables, and outcomes to support organizational goals;
- Provide regular updates to senior management on support operations and project progress.
- Proven experience in a leadership role within the gambling industry or in customer support department;
- Strong leadership and team management skills;
- Proficiency in customer support tools and technology;
- Analytical skills for data-driven strategic planning;
- Knowledge of industry regulations and best practices;
- Advanced level of English (written and spoken).
- Strong organizational and prioritization skills to meet deadlines;
- Excellent communication and interpersonal abilities;
- Ability to work effectively in a fast-paced environment and handle pressure;
- A collaborative mindset with excellent team-player abilities;
- Proactive problem-solving skills to address complex issues promptly.
- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
- Performance-Driven Rewards;
- Dynamic Work Environment.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Business Consulting and Services
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#J-18808-LjbffrCustomer Service Supervisor
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
Join to apply for the Customer Service Supervisor role at Growe
1 month ago Be among the first 25 applicants
Join to apply for the Customer Service Supervisor role at Growe
Get AI-powered advice on this job and more exclusive features.
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.
At Growe, there are no limits to our ambitions ! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.
Are you ready to grow with us?
Growe welcomes those who are excited to:
- Oversee daily operations, ensuring agent productivity and adherence to schedules;
- Work with agents to provide real-time support and constructive feedback on performance;
- Lead team meetings to share updates and reinforce training objectives;
- Address escalated customer issues and manage emergency ticket handling when required;
- Monitor customer interactions to maintain compliance with quality standards;
- Track performance metrics, such as response and resolution times, to ensure efficiency;
- Collaborate with other teams on projects aimed at improving support operations;
- Manage project timelines, deliverables, and outcomes to support organizational goals;
- Provide regular updates to senior management on support operations and project progress.
- Proven experience in a leadership role within the gambling or customer support department;
- Proficiency in customer support tools and technology;
- Analytical skills for data-driven strategic planning;
- Knowledge of industry regulations and best practices;
- Advanced English skills.
- Excellent communication skills;
- Strong organizational and prioritization skills to meet deadlines;
- Strong leadership and team management skills;
- Ability to work effectively in a fast-paced environment and handle pressure;
- A collaborative mindset with excellent team-player abilities;
- Proactive problem-solving skills to address complex issues promptly.
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
- Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
- 100% paid sick leaves;
- Paid vacation;
- Annual salary review (based on performance);
- Quarter bonuses according to the company's policy;
- Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
- Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);
- Personal development plan;
- Corporate events and team-building activities;
- Growe Care (Well-being Program);
- Free lunches at the office.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Strategic Management Services
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#J-18808-LjbffrSé el primero en saberlo
Acerca de lo último Banking customer service Empleos en Chile !
Customer Service Engineer
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
- Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
- Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
- Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
- Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
- Other tasks assigned by supervisors.
Qualification Requirements:
- Technical associate’s degree or above;
- Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Definitely needs to have MRI working experiences. Good IT, Microsoft Office and Networking Infrastructure skills;
- Have the ability to find and troubleshoot faults in the field;
- Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
- A flexible approach to work, travel and unsociable hours;
- Valid driving license and good driving record.
Key Competences:
- System configuration and debugging
- Troubleshooting
- Replacement of spare parts
- On-site training
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries Hospitals and Health Care and Medical Equipment Manufacturing
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#J-18808-LjbffrCustomer Service Data Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Service Data Analyst -
Esta es una posición clave para mejorar los indicadores de rendimiento del área de servicio técnico. Este profesional no solo deberá tener habilidades avanzadas en el análisis de datos, sino también la capacidad de interactuar eficazmente tanto con los miembros del equipo, así como con los clientes. Su responsabilidad abarcará la identificación de tendencias y patrones en los datos que impulsarán estrategias para optimizar nuestros servicios. Además, se espera que colabore en la elaboración de informes detallados que faciliten la toma de decisiones informadas. Se busca alguien proactivo y con excelentes habilidades comunicativas, capaz de presentar soluciones innovadoras y comprometido con la excelencia del servicio al cliente.
En Philips fomentamos un entorno laboral inclusivo y diverso, donde todas las personas, sin importar su condición, tienen la oportunidad de desarrollarse. Nos comprometemos con la inclusión laboral en cumplimiento de la Ley 21.015, en nuestros procesos de selección y contratación
Su puesto:
Habilidades avanzadas en análisis de datos, capaz de identificar tendencias y patrones que informen estrategias efectivas para optimizar nuestros indicadores.
Capacidad para trabajar en estrecha colaboración con el equipo de servicio técnico, facilitando la comunicación fluida y el intercambio de información que permita aplicar los hallazgos del análisis en mejoras operativas.
Competencia para comunicarse directamente con clientes cuando sea necesario, interpretando necesidades y problemas, y proporcionando análisis que ayuden a mejorar la satisfacción del cliente.
Experiencia en crear informes comprensibles y accionables para diferentes audiencias, desde equipos internos hasta ejecutivos, que respalden la toma de decisiones estratégicas.
Dominio de herramientas de análisis de datos como Excel, y deseable SQL, Python o R, así como software de visualización de datos como Tableau o Power BI.
Habilidad para interactuar y coordinar con otros equipos y departamentos, relacionados con la mejora de indicadores y seguimientos de proyectos, asegurando que todas las partes interesadas estén alineadas con los objetivos y cronogramas.
Es el candidato perfecto si cumple con lo siguiente:
2-3 años de experiencia en análisis de datos en entornos relacionados con servicio técnico o áreas afines.
Dominio del español y nivel intermedio de inglés, tanto hablado como escrito, para facilitar la comunicación tanto interna como externa con equipos multiculturales.
Excelentes habilidades de comunicación verbal y escrita, con capacidad para transmitir información compleja de manera clara y concisa tanto al equipo interno como a clientes.
Habilidad para presentar resultados de análisis e informes a diferentes audiencias, adaptando el mensaje según el público objetivo.
Competencia en herramientas de análisis y visualización de datos, con capacidad para extraer perspectivas prácticas que puedan ser comunicados efectivamente.
Ser proactivo y buscar siempre la mejora continua.
Sólido manejo de Excel para análisis de data, incluyendo funciones avanzadas, tablas dinámicas y gráficas, deseable experiencia con herramientas SQL, Python o R, así como software de visualización de datos como Tableau o Power BI.
Así trabajamos juntos
Creemos que generamos un mayor impacto cuando estamos juntos que separados. Para nuestros miembros de equipo de oficina, esto significa trabajar de manera presencial al menos tres días a la semana, para colaborar y conectar con los demás.
Los cargos completamente presenciales requieren de la asistencia del colaborador a tiempo completo en las instalaciones de la empresa.
Para los colaboradores que mantienen un cargo en el área de campo, sus funciones se realizan de manera más eficaz fuera de las instalaciones de la empresa, generalmente en las instalaciones de los clientes o proveedores.
Este es un cargo de oficina.
Sobre Philips
Somos una empresa de tecnología para la salud. Construimos nuestra empresa en torno a la creencia de que cada persona es importante, y no pararemos hasta que todas tengan acceso a la atención sanitaria de calidad que merecen. Haga el trabajo de su vida para ayudar a mejorar la vida de los demás.
Obtenga más información sobre nuestra empresa .
Descubra nuestra emocionante y enriquecedora historia .
Obtenga más información sobre nuestro objetivo .
Conozca más sobre nuestros beneficios .
Si le interesa este puesto y tiene muchas de las experiencias necesarias, aunque no todas, le incentivamos a que se postule. Puede que igual sea el candidato adecuado para esta u otras oportunidades en Philips. Obtenga más información sobre nuestro compromiso con la diversidad y la inclusión aquí .
#J-18808-LjbffrCustomer Service Representative - AI trainer
Hoy
Trabajo visto
Descripción Del Trabajo
Join our customer's team as a Customer Service Representative and be instrumental in shaping how AI systems engage with real customers. You will use your expertise to not only directly assist customers but also to train AI in managing service inquiries, modeling a professional tone, and resolving issues efficiently. Your contributions will be key in ensuring outstanding customer satisfaction across various industries.
Key Responsibilities:
- Respond thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phone.
- Demonstrate and model effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules.
- Collaborate with cross-functional teams to capture, analyze, and improve customer service interactions.
- Provide actionable feedback to enhance AI’s ability to handle complex service scenarios and deliver human-like responses.
- Maintain accurate, detailed records of all customer interactions and resolutions.
- Support the continuous training and refinement of AI tools by providing real-world examples of superior customer service.
- Champion a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomes.
Qualifications:
- Exceptional written and verbal communication skills, with an empathetic and personable approach.
- Proven experience in a customer service or support role, preferably in a fast-paced environment.
- Strong problem-solving skills and the ability to stay composed under pressure.
- Demonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocates.
- Comfort working independently in a remote environment while contributing to a larger team effort.
- Tech-savvy, with the ability to quickly learn and navigate new AI-driven systems and platforms.
- Meticulous attention to detail and commitment to maintaining high standards of professionalism.
Preferred Qualifications:
- Experience training, mentoring, or guiding others in customer service best practices.
- Background in supporting or training AI or machine learning applications.
- Multilingual abilities or experience serving diverse customer bases.
About RYZ Labs:
RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders have worked at some of the world's largest tech companies and iconic consumer brands. They have extensive experience in Latam and a passion for early company creation, aiming to attract top talent to build industry-defining companies in a post-pandemic world.
Our teams are remote and distributed across the US and Latam, utilizing cutting-edge cloud technologies to create scalable and resilient applications. We aim to develop diverse product solutions for various industries and plan to build numerous startups in the coming years.
At RYZ, you will work with autonomy and efficiency, owning every step of your development. We offer opportunities for learning, growth, and challenging projects, allowing you to deepen your expertise while collaborating with a team of professionals.
Our values and what to expect:
- Customer First Mentality - every decision should prioritize the customer.
- Bias for Action - urgency is critical; timelines are accelerated.
- Ownership - step up to help, even outside your core responsibilities.
- Humility and Respect - be willing to learn, be vulnerable, and treat everyone with respect.
- Frugality - being cost-conscious helps us do more with less.
- Deliver Impact - work efficiently to get things done.
- Raise our Standards - continuously improve processes, team, and expectations; the status quo is not acceptable.