13 Ofertas de Ripley en La Cisterna

A multinational company in the industrial sector is looking for a "Customer Services & Supply Chain" professional to join its team in Santiago (working from the Quilicura district).

Main objective:

This position will ensure accurate order entry for all customers within specific areas of responsibility. This includes reviewing customer orders (pricing, terms, sales, delivery, and payment), product allocation, pick slip generation, printing, invoicing, and shipping documents.

Supply chain management, including placing purchase orders to factories/suppliers, is also part of the role.

JOB RESPONSIBILITIES

1. Receive, enter, and confirm orders from various customers in SAP.
2. Check that the customer order matches the offer, price list, or contract; if not, inform the sales team and the customer.
3. Review letter of credit orders to ensure commercial terms and conditions are acceptable and achievable.
4. Check with the finance department for credit limits or unpaid invoices before entering new orders.
5. Create purchase requisitions, purchase orders, or work orders in SAP if needed for suppliers or factories.
6. Track product availability and confirm delivery time; if not available, inform the customer and reschedule the order.
7. Share delivery information and arrange shipments with stakeholders (air, sea, and drop shipments).
8. Consolidate all export documents.
9. Maintain records for consignment stock if required.
10. If managing a warehouse, maintain appropriate stock parameters such as reorder points and safety stock. Inform factories of any changes or deviations from the budget or forecasts.
11. Maintain Master Data (Customer info record, Purchase info record, Source list) in SAP.
12. Manage product phase-in/phase-out according to commercial strategy and propose alternative solutions to customers if needed.
13. Handle general inquiries and communicate with customers or vendors regarding pricing, delivery status, shipping information, and discrepancies.
14. Ensure all commission orders strictly follow documentation procedures.
15. Maintain and store order files and all documents with each modification for traceability.
16. Monitor backlog/open orders and alert if any issues arise. Regularly update customers and sales teams on the status.
17. Manage customer claims for returned goods and prepare necessary documents to identify and track the claim.
18. Handle claims with TSC/Logistics. Check contract conditions and issue credit notes if necessary or send replacement products.
19. Perform other tasks assigned by the Customer Service Manager.

REQUIREMENTS

1. Professional degree in Business Engineering, Logistics Engineering, International Trade, or equivalent.
2. At least 4 years of experience in inventory analysis and stock control.
3. Intermediate to advanced English skills (spoken and written) – mandatory.
4. Availability to work 100% on-site in the northern area of Santiago.
5. Class B driver's license.
6. Must reside in Santiago, Chile.

Empresa:

Consultores de Empresas EST Ltda.

Actividad económica:

Otras actividades de dotación de recursos humanos

Procesar y registrar órdenes de venta en SAP. Atender consultas y reclamos vía teléfono, email o chat. Resolver casos de baja complejidad y escalar oportunamente los de mayor nivel. Contactar a los equipos de Ventas y Logística para ajustes y confirmaciones. Dar seguimiento proactivo a las órdenes para asegurar que se cumplan los tiempos. Registrar todos los incidentes en el sistema CRM. Cumplir con los tiempos de respuesta, calidad de datos y la tasa de resolución en el primer contacto.

Metropolitana, Providencia

01/09/ /09/2025

Jornada Completa

Nivel educacional:

Experiencia:

No requerida

Tipo de contrato:

Honorarios

Nivel de Cargo ofrecido:

Otro

Origen de la Oferta:

WEB

Oferta de tipo práctica profesional:

No

Buscamos a nuestro próximo talento en atención al cliente

En Nova Cargo Solutions nos apasiona entregar un servicio cercano y de calidad. Hoy queremos sumar a nuestro equipo a un(a) profesional de Customer Service con experiencia en el rubro logístico o de comercio exterior.

¿Qué necesitamos de ti?

• 3 años de experiencia en atención al cliente en logística, navieras o comercio exterior.

• Estudios en Administración, Comercio Exterior u otra carrera relacionada.

• Que tengas habilidades blandas sólidas: comunicación, empatía y resolución de problemas.

• Y sobre todo, buena energía, proactividad y ganas de aportar

¿Qué te ofrecemos?

• Formar parte de una empresa en crecimiento, con espacio para proponer y aprender.

• Un equipo humano que valora el trabajo colaborativo y la mejora continua.

• Ambiente motivador, cercano y profesional.

• Modalidad: presencial en Providencia, Santiago.

• ¿Te interesa? Escríbenos con tu CV a Estamos con ganas de conocerte

Department: Customer Service
Purpose:
To perform tasks to fulfill customer service, sales orders, and invoice processing functions and to provide competent and consistent support to the Customer Experience department as a team member.

Requirements

• Bachelor's degree in Business Administration, Marketing, Foreign Trade, Communication or a related field or equivalent work experience.
• Candidates with an associate's degree plus a minimum of 2 years of experience in customer service, inside sales, or technical product roles will also be considered.
• Proficient in MS Office and the ability to type quickly and accurately.
• Ability to remain calm, friendly and friendly when dealing with customers and distributors.
• Ability to understand technical product information on all Flexco products.
• Willingness to participate in occasional trips to trade shows, sales calls, and other relevant product training opportunities.
• Ability to use the software used to connect with customers and collect their information.
• Strong written and verbal communication skills.
• Ability to know detailed product requirements and communicate technical specifications.
• Ability to multitask and perform accurate data inputs and other computer inputs while communicating verbally.

Languages

• Excluding: Intermediate – advanced English.
• Desirable: Portuguese.

Responsibilities
Under management:

• To be a consultant and value-added resource for our channel partners, providing technical support for various application needs.
• Facilitate the sales process by tracking open sales orders, resolving issues as needed, and providing overall customer support.
• Process, edit, and interpret all customer orders as received, including product documentation, catalogs, and other samples, and communicate with distributors/customers as appropriate.
• Schedule order shipping dates and enter orders into the system.
• Investigate and resolve customer complaints and initiate tracking procedures for lost shipments.
• Quote prices and delivery dates as requested and process distributor referrals for end customers.
• Provide technical support and make product recommendations to distributors and end users.
• Recognize product addition opportunities during order review and ask distributors if they would like to add those items to their orders.
• Review, approve, and process customer return requests.
• Interact with other company personnel as needed to ensure peak customer service performance, including inventory allocation and backorder reviews.
• Prepare and review reports to audit and track order processing, specific customer commitments, product availability, and product demand information to ensure efficient order flow and resolve issues.
• Update and maintain various manual and computerized sales records and files and purge accounts as needed.
• Determine freight rates and contact carriers for freight charges as needed and prepare Canadian export documentation.
• Enter and release credits, debits, and invoices in a timely manner and check everything to ensure accuracy.
• Participate as a member of the team coordinating and scheduling work activities for the area and transversal training in all areas.
• Participate in activities to advocate for the quality process.
• Use personal computers and other common office equipment.

¿Te gusta investigar a fondo, encontrar patrones y crear soluciones que realmente hagan la diferencia? En
GeoVictoria
estamos armando un nuevo equipo, con un liderazgo renovado y una misión clara:
resolver el dolor del cliente desde una mirada técnica y sistémica
. Queremos a alguien con conocimientos en desarrollo (especialmente en C#), que pueda pensar más allá del ticket, abstraerse y construir herramientas que prevengan futuros problemas.

Somos una multinacional
donde puedes ser tú mismo y tus ideas importan.
Priorizamos el mérito sobre la jerarquía, celebramos los valores y somos una jungla de diversidad.

¿Qué valores? Las 4H :
Somos Happy, Honestos, Humildes y Hungry por crecer en todo el mundo.
Queremos conquistar el mundo con nuestro increíble talento: entregar servicios de software a más de 20 países

¿Qué harás en este rol?

Formarás parte del equipo de
Customer Service
, siendo el nexo entre la experiencia del cliente y la lógica del sistema. Tu trabajo será investigar a fondo las causas de los problemas reportados, detectar patrones y trabajar en soluciones de fondo que generen impacto.
Buscamos a alguien que vaya más allá de la solución inmediata, capaz de abstraer, entender el fondo del problema y generar cambios sostenibles.
Tus responsabilidades:

• Resolver tickets técnicos de nuestros clientes, aplicando tus conocimientos en C# y lógica de sistemas para dar soluciones que realmente funcionen.
• Interactuar con clientes internos o externos para comprender a fondo sus problemas y traducirlos en soluciones técnicas efectivas.
• Investigar a fondo el origen de los errores reportados, con mirada crítica y pensamiento sistémico.
• Detectar patrones o problemas recurrentes y levantar mejoras para prevenirlos.
• Diseñar y desarrollar herramientas internas que optimicen la resolución de tickets y mejoren la experiencia del cliente.
• Colaborar con áreas como Desarrollo, Producto y Customer Experience para asegurar soluciones alineadas y sostenibles.

Lo que buscamos en ti
:

• Conocimiento y experiencia en C# y SQL.
• Formación en carreras como Ingeniería en Computación, Informática o afines.
• Capacidad para abstraerse, identificar patrones y pensar en soluciones escalables.
• Pasión por entender el porqué detrás de los errores, no solo el cómo resolverlos.
• Habilidades de comunicación claras y colaborativas.
• Curiosidad natural, orientación al detalle y espíritu investigador.
• Disponibilidad para trabajar de forma presencial desde nuestra oficina en Providencia, Santiago.

Valoramos también:

• Experiencia resolviendo tickets técnicos o en soporte de nivel avanzado.
• Familiaridad con metodologías ágiles, Azure o proyectos de integración.
• Haber desarrollado herramientas internas o automatizaciones en roles anteriores.

Beneficios:

• Vestimenta libre, aquí puedes ser tú mismo/a
• Medio día libre en tu cumpleaños
• Cultura horizontal: acá el mérito vale más que los títulos
• Celebraciones de metas, team buildings y buena onda global
• Oficina pet friendly
• Café, té y fruta disponibles en las oficinas
• Afiliación a programa de beneficios de Caja Los Andes

¿Listo/a para crear soluciones que sí cambian la experiencia del cliente?
Postula y sé parte del cambio

Nuestro cliente es una empresa multinacional farmacéutica, líder mundial en su área, con sedes en todo el mundo. Actualmente están reforzando su equipo de Ventas y soporte de ventas para facilitar el acceso de sus productos y asi mejorar la satisfaccion de sus clientes, profesionales de la salud y pacientesy en ese contexto, buscan sumar un Customer Service Manager , con base en Santiago

Como Customer Service Manager , tu misión principal será liderar la estrategia de servicio para ofrecer una experiencia excepcional y personalizada a nuestros clientes y profesionales del cuidado de la salud. Tu rol será fundamental en la coordinación de pedidos, la resolución de consultas complejas y la optimización de procesos logísticos. Deberás asegurar la excelencia operativa y la satisfacción del cliente, colaborando estrechamente con equipos internos para impulsar la eficiencia y contribuir al crecimiento estratégico del negocio.

Habilidades Necesarias

• Liderazgo probado con capacidad para gestionar, motivar y desarrollar equipos de alto rendimiento, impulsando la excelencia operativa y la mejora continua.
• Dominio en la gestión integral de la cadena de servicio al cliente , incluyendo conocimiento de logística y logística inversa , para supervisar el ciclo completo de pedidos, envíos y devoluciones.
• Alto análisis crítico de procesos para identificar tendencias en el historial de pedidos y quejas, optimizando la eficiencia operativa e implementando soluciones efectivas que prevengan recurrencias.
• Experiencia en el manejo de inventarios , incluyendo stock consignado, y comprensión del ciclo de vida de productos para asegurar un servicio de excelencia a lo largo de todas las etapas.
• Destreza en la gestión de relaciones con clientes clave y socios internos (ventas, operaciones, etc.), facilitando la colaboración y la comunicación efectiva.
• Fuerte orientación al cumplimiento de estándares de negocio, normativas y protocolos de calidad (ej. GxP) para garantizar la integridad y transparencia del servicio.

El Perfil Ideal

El candidato ideal es un profesional (Ingeniería Comercial, Ingeniería Civil Industrial, Logística o una carrera afín), su trayectoria profesional debe mostrar una progresión clara desde roles operativos hasta posiciones de liderazgo dentro del área de Servicio al Cliente, Supply Chain o Logística , idealmente en el sector de dispositivos médicos, farma o healthcare .

Buscamos a alguien que haya liderado equipos (con al menos 3 a 5 años de experiencia en gestión), que haya tenido exposición al manejo de inventarios, que comprenda la logística inversa y que haya demostrado su capacidad para implementar mejoras y resolver problemas complejos de manera estratégica, no solo reactiva

Debe ser un líder proactivo y analítico, con la visión estratégica necesaria para transformar la operación de servicio al cliente en un motor de eficiencia y crecimiento. Es esencial que posea una excelente capacidad de comunicación, una orientación al detalle y un fuerte compromiso con la excelencia operativa y el cumplimiento de normativas.

Si tu perfil se ajusta al cargo, por favor presiona en APLICAR A ESTA OPORTUNIDAD , o bien presiona en REFERIR A ALGUIEN para presentar a quien creas que tiene un buen perfil para el cargo.

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Qualification Requirements:

• Technical associate’s degree or above;
• Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Definitely needs to have MRI working experiences. Good IT, Microsoft Office and Networking Infrastructure skills;
• Have the ability to find and troubleshoot faults in the field;
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
• A flexible approach to work, travel and unsociable hours;
• Valid driving license and good driving record.

Key Competences:

• System configuration and debugging
• Troubleshooting
• Replacement of spare parts
• On-site training

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Hospitals and Health Care and Medical Equipment Manufacturing

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About the client:
Our client, a personal injury law firm based in the U.S., is seeking a
Customer Service Representative
to join their team. The firm handles a high volume of legal cases and prioritizes professionalism, responsiveness, and exceptional client support in every interaction.

About the role:
As a
Customer Service Representative
, you will serve as the first point of contact for clients, ensuring their questions and concerns are addressed promptly and professionally. This role involves managing client communications, assisting with administrative tasks, and supporting the intake manager and legal team. The ideal candidate will be organized, empathetic, and able to handle sensitive client matters with discretion.

U.S. Law Firm Experience Is Required.
Personal Injury experience is a plus.
What you'll be doing:

• Handle inbound and outbound calls with professionalism and empathy.
• Assist clients by answering questions, scheduling appointments, and providing case status updates.
• Document client information accurately into the firm's case management system.
• Support intake and legal teams with follow-ups and administrative tasks.
• Escalate urgent client matters to the appropriate team members.
• Provide excellent customer service to ensure clients feel valued and supported throughout the legal process.

Who are we looking for?

• 1+ year of experience in customer service, call center, or administrative support roles; law firm experience is a plus.
• Strong communication skills in English (both verbal and written).
• Ability to multitask and work efficiently in a fast-paced environment.
• Self-motivated with the ability to work independently.
• Proficient in Microsoft Office and quick to learn case management or CRM systems.
• Professional phone etiquette, empathy, and strong attention to detail.

Position:
Customer Service Representative

Remote Status:
Fully Remote

Preferred Location:
Latin America

Working Hours:
9 am - 6 pm EST

Holidays:
US Federal Holidays

Salary:
USD 700 to USD 1000 per month

Internal Job ID:
0811

About the client:
Our client, a personal injury law firm based in the U.S., is seeking a
Legal Customer Service Representative
to join their team. The firm handles a high volume of legal cases and prioritizes professionalism, responsiveness, and exceptional client support in every interaction.

About the role:
As a
Legal
Customer Service Representative
, you will serve as the first point of contact for clients, ensuring their questions and concerns are addressed promptly and professionally. This role involves managing client communications, assisting with administrative tasks, and supporting the intake manager and legal team. The ideal candidate will be organized, empathetic, and able to handle sensitive client matters with discretion.

U.S. Law Firm Experience Is Required.
Personal Injury experience is a plus.
What you'll be doing:

• Handle inbound and outbound calls with professionalism and empathy.
• Assist clients by answering questions, scheduling appointments, and providing case status updates.
• Document client information accurately into the firm's case management system.
• Support intake and legal teams with follow-ups and administrative tasks.
• Escalate urgent client matters to the appropriate team members.
• Provide excellent customer service to ensure clients feel valued and supported throughout the legal process.

Who are we looking for?

• 1+ year of experience in customer service, call center, or administrative support roles; law firm experience is a plus.
• Strong communication skills in English (both verbal and written).
• Ability to multitask and work efficiently in a fast-paced environment.
• Self-motivated with the ability to work independently.
• Proficient in Microsoft Office and quick to learn case management or CRM systems.
• Professional phone etiquette, empathy, and strong attention to detail.

Position:
Legal Customer Service Representative

Remote Status:
Fully Remote

Preferred Location:
Latin America

Working Hours:
9 am - 6 pm EST

Holidays:
US Federal Holidays

Salary:
USD 700 to USD 1000 per month

Internal Job ID:
0823