2 Ofertas de Ripley en La Cisterna
Customer Service
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
Company: TeamFicient (TF) br>Position Type: Full-Time
Location: Remote
Company: Teamficient - Range: $800 - $1100 (Negotiable for highly experienced candidates)
Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires a combination of excellent communication, problem-solving, and sales-oriented skills. You will be responsible for handling customer inquiries, providing product or service information, and identifying sales opportunities to drive revenue growth.
Key Responsibilities:
Customer Support:
Handle customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information about products, services, pricing, and company policies.
Resolve customer complaints, process returns or exchanges, and ensure customer satisfaction.
Sales Support:
Identify potential sales opportunities through customer interactions.
Cross-sell and upsell products or services based on customer needs and preferences.
Meet or exceed sales goals and KPIs (key performance indicators).
Product Knowledge:
Maintain a strong understanding of the company's products and services to effectively assist customers.
Stay abreast of new product launches and promotions.
Order Processing:
Process orders, returns, and exchanges accurately and efficiently.
Ensure timely follow-up on pending customer orders and transactions.
Collaboration:
Work closely with the sales, marketing, and operations teams to align strategies with customers.
Provide feedback to management on customer experiences, challenges, and potential improvements.
Requirements:
Proven experience in customer service, sales, or related roles.
Strong verbal and written communication skills.
Ability to build empathy with customers and deliver excellent service.
Sales-oriented mindset with the ability to identify and act on opportunities.
Proficiency in CRM systems and office tools (e.g., Microsoft Office, Google Workspace).
Ability to work in a fast-paced environment, multitask, and manage time effectively.
Strong attention to detail and problem-solving skills.
Qualifications:
Experience in a remote customer service or sales environment.
English level C1-C2 required.
Benefits:
Competitive salary and performance-based bonuses.
Health and wellness benefits.
Flexible work arrangements, including remote work options.
Opportunities for career growth and development.
Inclusive and supportive company culture.
This position is ideal for a proactive individual who enjoys providing high-quality customer service while achieving sales goals. If you have a passion for helping others and sales skills, we would love to hear from you!
Sr Customer Service Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Job Characteristics:
- Manages multiple countries or divisions/sales groups of Global Customer Service.
- Responsible for managing six or more processes with knowledge of two systems.
- Ensures that customers receive the best sales service possible.
- Oversees and directs customer service operations to ensure that customer claims and complaints are handled fairly and effectively.
- Maintains balance between divisions supported; understands their sales initiatives, products, and distribution methods.
- Strives to get maximum utilization out of sophisticated telecommunications equipment and mainframe system.
Education/Work Experience:
- Requires a degree in Business or related field and at least ten years of customer service operations experience or equivalent prior management experience.
- Must have experience in marketing, sales or operations.
- Mainframe and telecommunications system knowledge required.
Independence Level/Reports to:
- Manages, coordinates, and assigns workloads.
- Trains, motivates, promotes, and disciplines personnel based on company policy.
- Typically has both nonexempt and exempt direct reports.
- Works within department operational policies and procedures.
- Normally reports to Director, Customer Service.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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