13 Ofertas de Support Specialist en Chile

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers’ technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.

We strive to improve our customers’ experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.

This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.

Key Responsibilities

• Provide excellent customer service and product support to PagerDuty customers
• Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
• Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
• Identify the root cause, understand customers' needs, and set expectations accordingly.
• Escalate issues that require involvement from Engineers or Subject Matter Experts
• Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
• Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.).
• Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement.
• Lead tickets from high-priority customers on an on-call basis
• Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
• Find, reproduce and report bugs to the development team
• Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
• Develop projects assigned by the direct manager within the written agreed deadlines.
• Register and stay connected, throughout the corresponding work shift or work day, to the corporate communication tool.
• Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day.

Technical Skills necessary

• Know basic concepts of REST API, ideally having worked with Postman
• Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
• Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
• Understanding of authentication and security processes
• Knowledge of enterprise communication implementations (slack, ms teams, etc)
• Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email.
• Hands-on product technical support experience with Enterprise Software and SaaS solutions
• All communications internally and to our customers are in English. Proficient command of spoken and written English is required
• with 2 to 5 years of experience in the above mentioned functions.

Other Skills

• Excellent written communication, work ethic, and attention to detail
• Excellent customer service skills and understanding of customer communication
• Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products
• Excellent investigation skills, and interest in solving unique issues from complex customer environments.
• The ability to write about technical subjects in a clear and concise style
• The enthusiasm and perseverance to drive customer issues to resolution
• Availability to go to the office once a week

This position is required to work in alignment with the US Pacific Time Zone

April - September Chile Work Hours: 12:00 pm to 9:00 pm

October - March Chile Work Hours: 2:00 pm to 11:00 pm

PagerDuty is a flexible, hybrid workplace . We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .

Your package may include:

• Comprehensive benefits package from day one
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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At PagerDuty, we communicate in English. How would you describe your English level, and do you feel comfortable communicating in the language? *

Would you be available to cover the shift from 12:00 pm to 9:00 pm chile fall/winter and 2:00 pm to 11:00 pm spring/summer during Chile Daylight Savings time? *

How many years of experience do you have in customer service? *

Do you have experience with API Rest concepts, ideally with Postman? *

Have you worked with cloud computing platforms (AWS, GCloud, ServiceNow, Azure)? *

How many years of experience do you have in resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email? *

ATRÉVETE A SER PARTE DEL DESAFÍO! ¡VEN Y ÚNETE A NUESTRO EQUIPO! JUNTOS PODEMOS MARCAR LA DIFERENCIA
¿Sabías que Accenture está liderando la transformación digital en el mundo?
Accenture es una empresa líder mundial de servicios profesionales, que ofrece una amplia gama de servicios y soluciones en estrategia, consultoría, digital, tecnología y operaciones. Nuestro principal propósito es colaborar con nuestros clientes, para que puedan convertirse en negocios de alto rendimiento. Accenture está presente en más de 200 oficinas, 120 ciudades, 56 países y aproximadamente 390.000 empleados en todo el mundo.

Buscamos un profesional con sólida experiencia en implementación y despliegue de SAP S/4HANA , orientado a liderar el proceso de transición de los sistemas financieros centrales desde los entornos legacy hacia la nueva plataforma.

Responsabilidades principales:

• Liderar y asegurar el despliegue de los módulos financieros en SAP S/4HANA.

• Acompañar y brindar soporte en las pruebas de integración (SIT/UAT) y validación de datos migrados.

• Gestionar la resolución de incidencias durante el proceso de implementación.

• Coordinar la correcta transición funcional de los procesos financieros core de la organización.

• Interactuar con equipos funcionales y técnicos para asegurar el cumplimiento de los entregables.

Requisitos:

• Experiencia comprobable en proyectos de implementación de SAP S/4HANA.

• Dominio de los módulos financieros: FI-GL, FI-AP, FI-AR, Asset Accounting (AA) .

• Conocimiento sólido en procesos de cierre contable, integración con CO , así como con los submódulos de MM y SD .

• Nivel de inglés intermedio/Avanzado (B2/C1)

• Capacidad de acompañar procesos de validación de datos migrados y ejecución de pruebas.

Lo que ofrecemos:

Un lugar de trabajo único, descubrí los beneficios que tenemos para vos:
️ Seguro de gastos médicos mayores y seguro de vida
Vales de despensa
Bonos
Fondo de ahorro
12 días de vacaciones + 11 días adicionales off
Y mucho más!

#LI-LATAM

Jumpseller is an e-commerce platform for fast-growing businesses. We focus on making online commerce easier so that companies can concentrate on what they do best: selling their products. Today, merchants use our platform to manage every aspect of their online business—from products and orders to shipping and customers—selling through an online store, chat, mobile, integrated marketplaces, and other sales channels. Although our company has been around for over 10 years, you’ll find a startup-like structure here, where your ideas and contributions truly matter, and there’s extensive room for career growth.

Our team is made up of a very diverse group of people from different countries and backgrounds, making us a multicultural company. We have two offices: one in Santiago, Chile, and another in Porto, Portugal.

We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.

We mostly need help on replying to our merchants via email, between 08.00am to 8.00pm (Chile Time). It's a regular 40 hours/work per week. Every 6 weeks, working a weekend is necessary, with 2 days off during the week.

This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams.

This is a remote position but we would like you to be able to join us some days every once in a while at our office in Providencia, Santiago de Chile.

You are

• Passionate, caring and empathic person, who likes to listen and solve other people's problems;
• Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
• An advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles;
• Excellent in communication and teamwork;
• Fluent Spanish speaker.

You have

• A relevant bachelor/master degree is appreciated, but not mandatory;
• Demonstrated previous professional experience in Customer Support;
• Advanced computer skills, from a user perspective;
• Ability to communicate clearly in writing and orally in English;
• Spanish language is also recommended;
• Previous experience with Jumpseller or other e-commerce platforms is a plus.
• HTML development experience is a plus.

Benefits

• Remote Work
• Competitive pay;
• Performance based bonus every month;
• Be in an informal environment, working for a global market;
• Work on a MacBook + external 27" monitor.

The Recruitment Process

• We will review all the CVs & Cover Letters received;
• First interviews - lasting 30 minutes. This is an introductory meeting, so that you get to know Jumpseller and present yourself;
• Top candidates will be invited to participate in a Case Study, which will be done at their own pace and should not take over 2 hours. Not more than 4 to 6 invitations will be sent. All other applicants will receive a rejection notification;
• Finally, a last interview - lasting 45 to 60 minutes - to review the resolution Case Study & focus deeper on your main professional project/achievement;
• We expect to send you an offer by late October or early November.

All candidates will be notified from us once the process is concluded. Those on the last interview stage can request brief feedback about their application.

You will

• Help merchants setting up their e-commerce solution; help them solving their e-commerce doubts and problems;
• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);
• Identify, document and prioritize customer reported issues to the development team;
• Document & automatize replies for frequently asked questions;
• Gauge the usability of new and existing features, and make constructive suggestions for change;
• Take responsibility & ownership of your work.

Are you interested in working in areas of frontline technology and in a stimulating international environment? Do you feel your profile matches our requirements? Learn more about our current vacancies and apply online.Read more.

The European Organisation for Astronomical Research in the Southern Hemisphere (ESO) is the foremost intergovernmental astronomy organisation in Europe and the world's most productive ground-based astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries.

ESO operates three unique world-class observing sites in northern Chile: La Silla, Paranal and Chajnantor (home to ALMA and APEX), and the ESO Headquarters are located in Garching, near Munich, Germany.

At Paranal, ESO operates the Very Large Telescope, the world's most advanced visible-light astronomical observatory, and will host and operate the southern array of the Cherenkov Telescope Array, the world's largest and most sensitive high energy gamma-ray observatory. ESO is a major partner in ALMA, the largest astronomical project in existence. And on Cerro Armazones, ESO is building the 39-metre Extremely Large Telescope (ELT), which will become "the world's biggest eye on the sky" and whose operations will be fully integrated into the Paranal Observatory.

For its IT Department in the IT Architecture Group in Garching, within the Directorate of Engineering, ESO is opening a Local Staff Member position of:

ESO's IT landscape is undergoing a broad digital transformation to modernise and improve its operations. A major focus of this effort is the Integrated Operations Programme, which is going to transform operations for the VLT and the upcoming ELT at the Paranal Observatory. In this context, Cloud Support Engineers play a key role enabling and maintaining secure, efficient, and scalable cloud-based services - supporting the deployment, performance, and reliability of mission-critical applications as part of ESO's digital transformation.

• Collaborate with cloud architects, engineers and other stakeholders to help implement a modern, scalable hybrid cloud infrastructure.
• Contribute to the build-out, configuration, and day-to-day operations of cloud-based and hybrid systems.
• Support the deployment and integration of cloud services in a secure and compliant environment, guided by architectural direction.
• Work on infrastructure provisioning and automation using infrastructure-as-code tools and best practices.
• Manage and maintain cloud identity and access management, including roles, permissions and service principals.
• Troubleshoot issues across cloud platforms, networks, and hybrid workloads, ensuring timely resolution and root cause analysis.
• Monitor and support the performance, availability, and integrity of cloud and hybrid resources across environments.
• Participate in operational improvements and contribute ideas for optimizing cloud reliability, cost, and scalability.
• Maintain clear and up-to-date documentation, procedures, and operational runbooks.
• Operate in an international environment with a focus on collaboration, knowledge sharing, and long-term service sustainability.

Head of IT Architecture Group of the Information Technology Department within the Directorate of Engineering.

• At least 2 years cloud platform experience (e.g. one of AWS, Azure, Oracle, GCP)
• At least 2 years Linux administration experience (RHEL/CentOS)
• At least 2 years strong experience with OS virtualization (e.g. KVM, VMware)
• At least 2 years experience in troubleshooting complex distributed systems
• Advanced scripting skills in Bash or Python
• Basic networking knowledge and experience (DNS, DHCP, routing, firewalls)
• Working knowledge with automation/configuration tools such as Ansible or Puppet
• Working knowledge of CI/CD pipelines
• Working knowledge operating in a multi-site, on-premises environment
• Familiarity with monitoring and observability tools (e.g. Icinga, TIG, Prometheus, Grafana)
• Experience with Git platforms such as GitLab, GitHub, or Bitbucket
• Understanding of web services, databases, and supporting infrastructure
• Experience with automation to deploy and manage infrastructure, database and networking architectures
• Basic knowledge of project management practices (e.g. Agile, Kanban)
• Strong consulting, negotiation skills and ability to work within diverse teams and key stakeholders both internal and external to the organization

A university degree or equivalent in relevant disciplines, e.g. data science, computer science, engineering is required.

ESO is an international organization where the official language is English. The position requires excellent oral and written communication skills in English.

We offer an attractive remuneration package including a competitive salary and educational benefits, as well as financial help in relocating the candidate's family, where applicable. ESO aims to support members of personnel in maintaining a good work-life balance. The initial contract is for a period of two years with the possibility of indefinite extension, subject to performance evaluation. The title or grade may be subject to change according to qualification and the number of years of experience. For further information, please visit

ESO premises in Vitacura, Santiago de Chile, and the Paranal Observatory, located 120 km south of the city of Antofagasta, Chile. The working schedule will be 75% in Vitacura, with 5x2 shifts, and 25% at the Paranal Observatory with 5x2 shifts, with the option of mobile working within our corresponding framework. These percentages may vary depending on operational requirements, so some flexibility is expected. Regular duty travel to the ESO Headquarters in Garching, Germany is also expected.

If you are interested in working in areas of frontline science and technology and in a stimulating international environment, please visit for further details. Applicants are invited to apply online at . Your application should be in English and include your curriculum vitae (CV) and a letter of motivation. All interviews will be conducted in English.

Deadline for applications is 22 August 2025.

Interviews are expected to start soon after this date.

An important element in any successful employment relationship is harmony in values between an organisation and its people.

The ESO Values are:

ESO strives for excellence through innovation.

ESO provides outstanding services to its communities.

ESO fosters diversity & inclusion.

ESO believes in the key role of sustainability for its future.

Achieving the above are recognized as only possible on the basis of personal values and attitudes that we expect from our employees: respect, integrity, accountability, commitment, collaboration, and clear & open communication. Applicants to any ESO role are asked to reflect on their affinity with these values and advised they may be asked about them if called for interview.

No nationality is excluded, however non-Chilean applicants must have a pertinent working permit, according to Chilean regulations, at the time of the application. The post is equally open to suitably qualified candidates irrespective of gender, age, disability, sexual orientation, ethnicity or religion.

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Job details

Work Location

Anywhere in Chile

State / Region / Province

Anywhere in Chile, Santiago Province

Country

Chile

Skills

Technology (BPM) | DTS - Reporting, Analytics & Visualization | SharePoint

Domain

Delivery

Interest Group

Infy Chile

Company

IL Chile

Requisition ID

137082BR

Job Title: L1/L2 Support Engineer – SharePoint Specialist
Experience: 2 to 4 Years
Location: (Your Location)
Employment Type: Full-Time
Job Summary
We are seeking a proactive and technically skilled L1/L2 Support Engineer with hands-on experience in SharePoint to join our IT support team. The ideal candidate will be responsible for resolving technical issues, managing SharePoint environments, and ensuring smooth operations of business-critical applications.
___ Key Responsibilities
• Provide L1 and L2 support for end-users across various business applications, with a focus on SharePoint.
• Troubleshoot and resolve SharePoint-related issues including access, permissions, workflows, and document libraries.
• Handle incident and service request tickets using tools like JIRA, ServiceNow, or similar.
• Document solutions and create knowledge base articles for recurring issues.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
___ Required Skills
• 2–4 years of experience in technical support roles (L1/L2).
• Strong understanding of SharePoint Online/On-Premise environments.
• Familiarity with Microsoft 365 ecosystem and tools.
• Experience with ticketing systems (e.g., JIRA, ServiceNow).
• Good communication and documentation skills.
• Ability to work in a fast-paced, customer-focused environment. Chile About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.
#J-18808-Ljbffr

Given the speed of AI advancement, we operate under two assumptions about the future of work:

1. AI will do 100x more work over the next decade

2. Humans will always be needed for oversight, strategy, and the toughest decisions

To manage this future, there must be a system that lets a single human manage 100x more work, done by both AI and people. That’s what we’re building at Motion.

We spent the past 5 years building the best automated project management software—an AI project manager that eliminates reactive project management—Motion predicts what will get done early or late, automatically coordinates the right person to do the highest impact task at the right time, and ensures no steps are missed.

The real moat in AI agents is context: whoever has the most data to let the system think and work exactly like their users will win. Motion already has a lead: tasks, projects, docs, meetings, calendars, and communication all live in one place, making us best equipped to swap out human work for AI technology improves. Integrating all these systems seamlessly is incredibly hard, but we're uniquely capable of doing this because we are one of the most operationally excellent companies in the world.

With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we’re well positioned to lead. Now we’re building agents that work with extreme accuracy and unlock an order-of-magnitude boost in productivity.

Motion isn’t a 9–5. It’s intense, fast, and not for everyone. But if you want to work with top talent, learn fast, and help redefine how work gets done—you’ll thrive here.

Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement.

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements

• Leverage knowledge base to efficiently address common customer queries

• Identify and escalate technical issues, prioritizing customer satisfaction

• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue

• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

• Solid written and spoken English

• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution

• Commitment to a 40-hour workweek, beginning at 1:00pm Chile Standard Time

• Genuine enthusiasm for delivering unparalleled customer service

• An independent spirit thriving in a remote, dynamic setting

• Sharp analytical and critical thinking abilities

• Adaptability, coupled with a receptivity to feedback

• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

• Attractive compensation with structured pay reviews every six months

• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles

• A culture that values internal growth and promotion

• A vibrant, collaborative, and innovative working atmosphere

• Respect for your time with a swift and transparent interview process

If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly.

Come and be a part of our journey in reshaping customer support standards. Your dedication and expertise will be central to our mission of offering world-class service.

Motion is committed to creating a diverse and inclusive workplacewhere everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.

Helpful Links:

Field Technical Support

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Participate in Customer Expectation management as part of escalation process.
• Build relationship with management in assigned accounts.
• Sets expectations with customers based on defined parameters.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field) with 2-4 years working experience in Systems Engineering.
• Intermediate -Advanced English Level
• Experience and knowledge of NonStop technology is required.

Knowledge and Skills:

• Basic knowledge of company products and services offerings is nice to have
• Communicate effectively to technical level and first-level management within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
• Conceptual understanding of IT environments.

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Job Level:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.