37 Ofertas de System Support en Chile

About FullStack

FullStack is the most transparent IT talent network, connecting highly skilled individuals with top global companies and Silicon Valley startups for remote, on-demand projects. We focus on building a trusted, high-performance network where talent can thrive in a positive, respectful, and supportive environment. By prioritizing transparency, fair opportunities, and professional growth, we empower our engineers to deliver their best work while collaborating with innovative teams worldwide.

We’re Most Proud Of

• Offering life-changing opportunities for talented software professionals across the Americas.
• Enhancing highly-skilled software development teams of hundreds of the world’s greatest companies.
• Our 4.2-star rating on GlassDoor.
• Our client Net Promoter Score of 68, twice the industry average.
  
  

The Opportunity

Join our talent network and connect with U.S. clients for flexible, project-based development work as a Scientific System Administrator.

• You will integrate directly into our client's team and work alongside their existing designers and engineers on a daily basis.
  
  

What We're Looking For

• 5+ years of professional experience in bioinformatics, scientific computing, or Linux-based systems engineering.
• Advanced English is required.
• Successful completion of a four-year college degree in Computer Science, Bioinformatics, or a related field is required.
• Strong command-line skills and hands-on experience with Linux scripting and system administration.
• Proven experience installing, configuring, and maintaining Galaxy or similar bioinformatics workflow platforms.
• Experience managing local BLAST infrastructure, including database creation and updates (e.g., makeblastdb, update_blastdb.pl).
• Proficient programming experience in Python, C, or Perl, with the ability to write clear and testable code.
• Hands-on experience working with FASTA/FASTQ file formats and parsing biological data.
• Strong troubleshooting and debugging skills across systems, pipelines, and scientific applications.
• Experience working with containerized environments (e.g., Docker, Podman).
• Familiarity with PostgreSQL, Slurm, Git, or JavaScript is a plus.
• Experience working in cloud environments such as AWS or Google Cloud is a plus.
• Ability to work through new and difficult issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of applications.
• Forensic attention to detail.
• A positive mindset and a can-do attitude.
• Experience working on Agile/Scrum teams.
• Meaningful experience working on large, complex systems.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
• Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.
• Ability to consistently work 40 hours per week.
  
  

What We Offer

• Competitive pay.
• 100% remote work.
• The ability to work with leading startups and Fortune 500 companies.
• Continuing education opportunities
• Opportunity to grow and expand your career
  
  

Our talent network is committed to fostering a diverse, inclusive, and accessible environment where IT professionals can find opportunities that match their skills. We welcome individuals of all races, religions, genders, sexual orientations, national origins, abilities, and experiences. Our focus is on connecting talent with projects based on qualifications, ensuring a fair and transparent process that values diverse perspectives and global collaboration.

Learn more about our Applicants Privacy Notice. #J-18808-Ljbffr

About FullStack

FullStack is the most transparent IT talent network, connecting highly skilled individuals with top global companies and Silicon Valley startups for remote, on-demand projects. We focus on building a trusted, high-performance network where talent can thrive in a positive, respectful, and supportive environment. By prioritizing transparency, fair opportunities, and professional growth, we empower our engineers to deliver their best work while collaborating with innovative teams worldwide.

We’re Most Proud Of

• Offering life-changing opportunities for talented software professionals across the Americas.
• Enhancing highly-skilled software development teams of hundreds of the world’s greatest companies.
• Our 4.2-star rating on GlassDoor.
• Our client Net Promoter Score of 68, twice the industry average.
  
  

The Opportunity

Join our talent network and connect with U.S. clients for flexible, project-based development work as a Scientific System Administrator.

• You will integrate directly into our client's team and work alongside their existing designers and engineers on a daily basis.
  
  

What We're Looking For

• 5+ years of professional experience in bioinformatics, scientific computing, or Linux-based systems engineering.
• Advanced English is required.
• Successful completion of a four-year college degree in Computer Science, Bioinformatics, or a related field is required.
• Strong command-line skills and hands-on experience with Linux scripting and system administration.
• Proven experience installing, configuring, and maintaining Galaxy or similar bioinformatics workflow platforms.
• Experience managing local BLAST infrastructure, including database creation and updates (e.g., makeblastdb, update_blastdb.pl).
• Proficient programming experience in Python, C, or Perl, with the ability to write clear and testable code.
• Hands-on experience working with FASTA/FASTQ file formats and parsing biological data.
• Strong troubleshooting and debugging skills across systems, pipelines, and scientific applications.
• Experience working with containerized environments (e.g., Docker, Podman).
• Familiarity with PostgreSQL, Slurm, Git, or JavaScript is a plus.
• Experience working in cloud environments such as AWS or Google Cloud is a plus.
• Ability to work through new and difficult issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of applications.
• Forensic attention to detail.
• A positive mindset and a can-do attitude.
• Experience working on Agile/Scrum teams.
• Meaningful experience working on large, complex systems.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
• Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.
• Ability to consistently work 40 hours per week.
  
  

What We Offer

• Competitive pay.
• 100% remote work.
• The ability to work with leading startups and Fortune 500 companies.
• Continuing education opportunities
• Opportunity to grow and expand your career
  
  

Our talent network is committed to fostering a diverse, inclusive, and accessible environment where IT professionals can find opportunities that match their skills. We welcome individuals of all races, religions, genders, sexual orientations, national origins, abilities, and experiences. Our focus is on connecting talent with projects based on qualifications, ensuring a fair and transparent process that values diverse perspectives and global collaboration.

Learn more about our Applicants Privacy Notice. #J-18808-Ljbffr

4 weeks ago Be among the first 25 applicants

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

PRINCIPALES RESPONSABILIDADES

• Colaborar con la gestión de las solicitudes de los clientes.
• Registrar todas las métricas clave y gestiona las situaciones problemáticas.
• Contribuir a garantizar que los servicios cumplan con los niveles de acuerdo de nivel de servicio (SLA) establecidos.
• Garantizar que los entregables operativos permitan una entrega rentable y centrada en el cliente que cumpla con los SLA.
• Supervisar la eficacia operativa de los servicios de apoyo y desarrolla e implementa los planes de mejora necesarios.
• Equilibrar las necesidades del cliente con la dirección estratégica de la empresa.
  
  

Requisitos Excluyentes

• Titulación en carreras de Ingeniería en Telemática, ejecución en Informática, Electrónica, Ciberseguridad o Carrera a fin.
• +2 años de experiencia en Infraestructura TI.
• Nivel de Inglés B1-B2 (Escrito y conversacional) Será evaluado en proceso
• Licencia de conducir Clase B (Excluyente)
• Disponibilidad de viajar (Excluyente)
  
  

Requisitos Deseables

• Azure DevOps Engineer Expert (Deseable)
• Microsoft 365 Certified (Deseable)
• Experiencia en Linux Server, VMware, Windows Server, Cloud (GCP, Azure o AWS ) (Deseable)
  
  

ALGUNOS DE NUESTROS BENEFICIOS

• Contamos con un seguro de vida 100% gratuito para colaboradores y colaboradoras y seguro de salud complementario para que tú y toda tu familia directa estén asegurados.
• Valoramos mucho el balance entre la vida profesional y personal por lo que ofrecemos días libres para ocasiones especiales y horarios flexibles.
• Nos importa que nuestros colaboradores puedan aprender constantemente, por lo que contamos con varias licencias 100% gratuitas de plataformas como Pink Elephant, Skillsoft, entre otras. Además, anualmente ofrecemos becas de estudio de postgrado y el pago de certificaciones técnicas.
• Queremos generar el mejor ambiente y cultura dentro de la compañía, por lo que por otro año consecutivo nos certificamos con Great Place to Work. Somos la 3ra mejor empresa para trabajar en Chile!
• La salud es importante para todos, por lo que contamos con atención psicológica gratuita para todas las personas de la compañía y sus familiares. Además, pagamos los 3 primeros días de licencia médica 2 veces al año. Incluso, si tienes algún familiar enfermo, podrás solicitar hasta 3 días pagados al año, para cuidarlos.
• Las festividades son para disfrutar, por eso entregamos aguinaldos en Fiestas Patrias y Navidad.
• Nuestros colaboradores que tienen hijos pueden disfrutar de bonos para estudios, sala cuna y días libres, además de regalos en cada navidad, entre otros muchos beneficios.
  
  

En NTT Data tenemos la firme convicción de que la diversidad es el gran valor de nuestra organización. Por esto, todas nuestras vacantes están disponibles para todos quienes cumplan con la descripción del cargo. Somos una empresa inclusiva y queremos que seas parte de ella. La diversidad de género, LGBT+, edad, cultura/religión, etnia o discapacidad es bienvenida.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x

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#J-18808-Ljbffr

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**PRINCIPALES RESPONSABILIDADES**
+ Colaborar con la gestión de las solicitudes de los clientes.
+ Registrar todas las métricas clave y gestiona las situaciones problemáticas.
+ Contribuir a garantizar que los servicios cumplan con los niveles de acuerdo de nivel de servicio (SLA) establecidos.
+ Garantizar que los entregables operativos permitan una entrega rentable y centrada en el cliente que cumpla con los SLA.
+ Supervisar la eficacia operativa de los servicios de apoyo y desarrolla e implementa los planes de mejora necesarios.
+ Equilibrar las necesidades del cliente con la dirección estratégica de la empresa.
**Requisitos Excluyentes**
+ Titulación en carreras deIngenieríaenTelemática, ejecución en Informática,Electrónica, Ciberseguridad o Carrera a fin.
+ +2 años de experiencia en Infraestructura TI.
+ **Nivel de Inglés B1-B2 (Escrito y conversacional) Será evaluado en proceso**
+ **Licencia de conducir Clase B (Excluyente)**
+ **Disponibilidad de viajar (Excluyente)**
**Requisitos Deseables**
+ Azure DevOps Engineer Expert (Deseable)
+ Microsoft 365 Certified (Deseable)
+ Experiencia en Linux Server, VMware, Windows Server, Cloud (GCP, Azure o AWS ) (Deseable)
ALGUNOS DE NUESTROS BENEFICIOS
+ Contamos con un seguro de vida 100% gratuito para colaboradores y colaboradoras y seguro de salud complementario para que tú y toda tu familia directa estén asegurados.
+ Valoramos mucho el balance entre la vida profesional y personal por lo que ofrecemos días libres para ocasiones especiales y horarios flexibles.
+ Nos importa que nuestros colaboradores puedan aprender constantemente, por lo que contamos con varias licencias 100% gratuitas de plataformas como Pink Elephant, Skillsoft, entre otras. Además, anualmente ofrecemos becas de estudio de postgrado y el pago de certificaciones técnicas.
+ Queremos generar el mejor ambiente y cultura dentro de la compañía, por lo que por otro año consecutivo nos certificamos con Great Place to Work. Somos la 3ra mejor empresa para trabajar en Chile!
+ La salud es importante para todos, por lo que contamos con atención psicológica gratuita para todas las personas de la compañía y sus familiares. Además, pagamos los 3 primeros días de licencia médica 2 veces al año. Incluso, si tienes algún familiar enfermo, podrás solicitar hasta 3 días pagados al año, para cuidarlos.
+ Las festividades son para disfrutar, por eso entregamos aguinaldos en Fiestas Patrias y Navidad.
+ Nuestros colaboradores que tienen hijos pueden disfrutar de bonos para estudios, sala cuna y días libres, además de regalos en cada navidad, entre otros muchos beneficios.
En NTT Data tenemos la firme convicción de que la diversidad es el gran valor de nuestra organización. Por esto, todas nuestras vacantes están disponibles para todos quienes cumplan con la descripción del cargo. Somos una empresa inclusiva y queremos que seas parte de ella. La diversidad de género, LGBT+, edad, cultura/religión, etnia o discapacidad es bienvenida.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

• Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.
• Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
• Instalar, configurar y mantener aplicaciones de software y sistemas operativos.
• Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.
• Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
• Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.
• Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.
• Manténgase actualizado con las últimas tendencias tecnológicas y avances en la industria.
• Ayudar con proyectos e iniciativas de TI según lo asignado.
• Experiencia comprobada como analista de mesa de ayuda o puesto similar.
• Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite.
• Familiaridad con la resolución de problemas de hardware y software.
• Excelentes habilidades de comunicación y resolución de problemas.

Beneficios Stefanini

Creer para co-crear

¿Buscas un lugar donde tus ideas brillen?

Con más de 37 años y una presencia global, en Stefanini transformamos el mañana juntos. Aquí, cada acción cuenta y cada idea puede marcar la diferencia. Únete a un equipo que valora la innovación, el respeto y el compromiso.

Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas. ¡Ven y construyamos juntos un futuro mejor!

#J-18808-Ljbffr

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides customer-focused support to resolve technology related problems with Company and vendor software, edge scanning and data collection devices, desktops and laptops, etc. He/She will accurately manage technology hardware and software inventory and update all work tracking tools with detailed troubleshooting and resolution information. This position performs other tasks as requested.
+ Monitors and reports infrastructure systems and component malfunctions to escalate and resolve problems.
+ Monitors routine operations (e.g., back-ups, log rotations, etc.) utilizing pre-defined procedures and tools to ensure compliance and quality.
+ Executes documented steps to build and verify the system performs as expected.
+ Performs and validates basic installations and component replacements to address application and user service requirements.
+ Documents and reports completed work to provide status and system updates.
+ Performs basic troubleshooting to resolve installation problems.
+ Performs service operation assignments to meet business and user needs.
+ Supports maintenance, installation, and problem resolutions to meet system and operational guidelines.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

• Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.
• Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
• Instalar, configurar y mantener aplicaciones de software y sistemas operativos.
• Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.
• Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
• Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.
• Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.
• Manténgase actualizado con las últimas tendencias tecnológicas y avances en la industria.
• Ayudar con proyectos e iniciativas de TI según lo asignado.
• Experiencia comprobada como analista de mesa de ayuda o puesto similar.
• Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite.
• Familiaridad con la resolución de problemas de hardware y software.
• Excelentes habilidades de comunicación y resolución de problemas.

Beneficios Stefanini

Creer para co-crear

¿Buscas un lugar donde tus ideas brillen?

Con más de 37 años y una presencia global, en Stefanini transformamos el mañana juntos. Aquí, cada acción cuenta y cada idea puede marcar la diferencia. Únete a un equipo que valora la innovación, el respeto y el compromiso.

Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas. ¡Ven y construyamos juntos un futuro mejor!

#J-18808-Ljbffr

Technical Support Engineer page is loadedTechnical Support Engineer Apply remote type Remote locations CHL-CHILE time type Full time posted on Posted 30+ Days Ago job requisition id R1000423

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

Alation is hiring an experienced Technical Support Engineer to join our advanced support team. As a Technical Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You’ll Do:

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.

• Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.

• Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.

• Facilitate internal and external technical enablement sessions.

• Build and utilize complex lab setups to replicate and resolve problems.

What You’ll Need:

• CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.

• Experience troubleshooting Linux and running shell commands.

• Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.

• Ability to diagnose and debug applications written in Java and/or Python.

• Experience with Web servers, such as Apache and Nginx.

• Experience with REST APIs.

A big plus if you have experience in the following areas:

• Postgres (DB internals).

• JDBC drivers.

• Elasticsearch, NoSQL, MongoDB.

• Hadoop Ecosystem (Hive, HBase).

• Cloud technologies and frameworks such as Kubernetes and Docker.

#LI-SR1

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Welcome Introduce Yourself!

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

Why Alation?

High-growth, collaborative environment with diverse and inclusive teams

Continuous learning, enrichment and development opportunities

Competitive pay and health offerings including commuter benefits

#J-18808-Ljbffr

Technical Support Engineer page is loaded Technical Support Engineer Apply remote type Remote locations CHL-CHILE time type Full time posted on Posted 30+ Days Ago job requisition id R1000423

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

Alation is hiring an experienced Technical Support Engineer to join our advanced support team. As a Technical Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You’ll Do:

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.

• Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.

• Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.

• Facilitate internal and external technical enablement sessions.

• Build and utilize complex lab setups to replicate and resolve problems.

What You’ll Need:

• CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.

• Experience troubleshooting Linux and running shell commands.

• Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.

• Ability to diagnose and debug applications written in Java and/or Python.

• Experience with Web servers, such as Apache and Nginx.

• Experience with REST APIs.

A big plus if you have experience in the following areas:

• Postgres (DB internals).

• JDBC drivers.

• Elasticsearch, NoSQL, MongoDB.

• Hadoop Ecosystem (Hive, HBase).

• Cloud technologies and frameworks such as Kubernetes and Docker.

#LI-SR1

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Welcome Introduce Yourself!

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

Why Alation?

High-growth, collaborative environment with diverse and inclusive teams

Continuous learning, enrichment and development opportunities

Competitive pay and health offerings including commuter benefits

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