24 Ofertas de Customer Success en Chile

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. ( At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
We are seeking a Customer Success Engineer (CSE) to work alongside Customer Success Managers (CSM) to understand customer requirements and drive all technical aspects of the post-sales engagement with customers. As a CSE, you will play a key part in guiding PagerDuty's customers toward the successful adoption of our platform. It's a highly technical role that also requires customer-facing skills. You will be part of an overall customer account team helping customers along their journey, ensuring they continue to realize the value of PagerDuty. You are going to be dealing with technical users and complex issues, but you're also tasked with creating excitement and loyalty in the customers you interact with. This is an ideal role for engineers looking to move into a customer-facing role.
The ideal candidate will have in-depth knowledge of common monitoring tools and practices, technical aptitude in automation, SaaS & cloud technologies, operations & infrastructure setup, as well as experience interfacing with highly technical customers. The successful candidate for this job will have a strong analytical mind frame, a thirst for learning new things, is genuinely interested in technology, and a strong self-starting, proactive mentality.
**Job Responsibilities**
+ Serve as the primary technical advisor to customers for all things digital operations, with deep expertise in the PagerDuty Operations Cloud and its role within the broader digital operations landscape.
+ Lead discovery sessions to assess and analyze inefficiencies in customer tooling, processes, and operations-both within and beyond PagerDuty.
+ Advise on optimal solutions for streamlining and improving tooling, automation, processes, and operations in PagerDuty.
+ Develop custom PagerDuty architectural and integration designs that support customers' business and technology initiatives while taking into account complexities and customizations in the customer environments.
+ Consult on designs of custom integrations using product, API, and best practice knowledge.
+ Lead technical conversations to influence and improve product adoption while advocating general digital operations best practices.
+ Own and increase product adoption metrics across multiple customers simultaneously.
+ Collaborate with Customer Success Managers as the primary technical contact in supporting large-scale onboarding and general customer lifecycle initiatives.
+ Collect and organize feature requests and prioritize them with product owners, while balancing PagerDuty's desire to move customers along our product roadmap. Provide insight to the customer regarding our product roadmap and how the new features can be applied to their business.
+ Create automations that can be used to accelerate repetitive tasks, both specifically for customers as well as for a central repository of tools for wider usage.
+ Interface with multiple internal stakeholders, such as product, sales, professional services, and engineering.
**Requirement Qualifications & Skills**
+ 5+ years of similar experience in software/technology.
+ Experience implementing new systems, integrations, and processes at scale.
+ Knack for grasping technical concepts quickly.
+ Curious and eye for technical details: you don't like not knowing something and are willing to go the extra mile to educate yourself and full-proof your product knowledge.
+ Well organized and have the ability to keep track of and balance several customer engagements at the same time.
+ Team player that works across multiple teams and departments.
+ Ability to work in a fast-paced, changing product and environment.
+ Enthusiasm for tackling complex challenges with tactical solutions.
+ Analytical, problem-solving, and risk assessment skills.
+ Strong verbal and written communication skills.
+ Ability to travel to customer sites as necessary.
+ You know and understand our space or you're already a fan of our products!
+ This role requires working in Central Time (CT).
**Preferred Qualifications & Skills**
+ Solid scripting abilities (Python, Java, JavaScript, Ruby, Powershell, etc.)
+ Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs).
+ Experience with cloud products (SaaS, PaaS, and/or IaaS).
+ Proficiency with popular monitoring platforms (New Relic, Nagios, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.)
+ Familiarity with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.)
+ Knowledge of SSH and WinRM remote authentication protocols.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Santiago office once a week, so you can thrive in your new role and fully embrace being a Dutonian!
**Hesitant to apply?**
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts ( !
**Where we work**
PagerDuty operates a hybrid work model with offices ( in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in:
**Location restrictions:**
**Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
_Candidates must reside in an eligible location, which vary by role._
**How we work**
Our values ( guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
**What we offer**
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site ( .
**Your package may include:**
+ Competitive salary
+ Comprehensive benefits package from day one
+ Flexible work arrangements
+ Company equity*
+ ESPP (Employee Stock Purchase Program)*
+ Retirement or pension plan*
+ Generous paid vacation time
+ Paid holidays and sick leave
+ Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
+ Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
+ Paid volunteer time off: 20 hours per year
+ Company-wide hack weeks
+ Mental wellness programs
*Eligibility may vary by role, region, and tenure
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site ( and @pagerduty on Instagram.
**Additional Information**
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy ( .
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

Join to apply for the Customer Success Executive role at Infobip

Join to apply for the Customer Success Executive role at Infobip

Get AI-powered advice on this job and more exclusive features.

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

The Customer Success Executive is an individual contributor role in regional structure, with a direct reporting line towards Customer Success Chapter Lead and indirect reporting line to Squad Team Lead. The Customer Success Executive is focused on Enterprise and Digital Native SaaS customers (Segments A, Ar, B). This role requires expertise in mid to large-scale SaaS at both business and operational level, with an advanced technical understanding of SaaS solutions. The role is technically savvy with a strong drive-in achieving business results.

The Customer Success Executive is fostering healthy working relationships across Squads. The purpose of this role is to be a trusted advisor to customers and ensure success through adoption and retention. While partnering with Squad members and other internal cross-functional teams, Customer Success Executive must understand customer goals, key performance metrics, and exceed those goals throughout customer life cycle. Conducting administration tasks related to technical projects, setup and maintenance come with it. The top priority for this role is to develop positive customer experience while sustaining business growth and profitability by maximizing value.

Customer Orientation

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
  
  

Internal initiatives

• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).
• Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
  
  

Continuous Development

• Promote team spirit and nourish critical thinking.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Have an excellent knowledge of client`s business and ways they (can) use Infobip.
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.
  
  

Requirements

• Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience
• Min. 4 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development
• Customer retention and growth experience
• Experience in Dealing & Presenting to C-Level
• Understand Customer Journey
• Customer satisfaction oriented
• Exceptional professional communication skills
• Strong administration, analytical and organisational skills, with a systematic approach to problems
• Strong networking & relationship building skills
• Preferably experienced in SaaS industry
• Self-driven, able to work independently as well as a good team player
• You have excellent written and verbal communication skills in English
• Outstanding communication and negotiation skills towards your clients, partners, and colleaguess
  
  

When you become a part of Infobip you can expect:

Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities .

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting and Software Development

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¡Únete a nuestro equipo como Customer Success Analyst y haz la diferencia en la experiencia del cliente!

En Buk, estamos buscando una persona apasionada por lo que hace, con growth mindset, que piense “fuera de la caja” y quiera ir más allá. Alguien que no le tema a los desafíos, que trabaje de manera ágil, superando los obstáculos y aprendiendo de los errores. Buscamos una persona que valore nuestra cultura de excelencia, donde la exigencia y el trabajo colaborativo se unen para impactar en el cliente y crear lugares de trabajo más felices.

Nos motiva trabajar con personas admirables y que te desafían a diario a entregar lo mejor de ti. Nos esforzamos constantemente por superar nuestros propios estándares y entregar resultados de alta calidad. Evaluamos meticulosamente la productividad, el desempeño y el impacto de nuestras acciones utilizando métricas claras y objetivas. ¿Te identificas con todo esto?

¿Cuáles serán tus desafíos?
- Brindar orientación y soporte a los clientes a través de diferentes canales, como chat, teléfono y correo electrónico, para resolver dudas, consultas y solicitudes de manera efectiva.
- Guiar a los clientes en el uso de nuestra plataforma y proporcionar asesoramiento sobre temas laborales y legales según la normativa vigente.
- Asegurarte de que los clientes estén utilizando correctamente la funcionalidad de la plataforma y resolver cualquier problema que puedan enfrentar.
- Mantenerte actualizado/a sobre las nuevas herramientas y funcionalidades desarrolladas y proporcionar retroalimentación para mejorar continuamente nuestros productos y servicios.

️Stop¡No te confundas! Este cargo NO es:
- Vender el producto
- Hacer cálculo de remuneraciones en Buk o a un cliente
- Llevar el libro de asistencia de Buk
- Darle soporte al cliente interno

Lo que sí tendrás, es el gran desafío de darle un servicio de calidad a nuestros clientes siendo un experto en el módulo de Remuneraciones y así lograr lugares de trabajo más felices . Conoce más del cargo aquí: ofrecemos?
- Desarrollo profesional: Trabajarás junto a un equipo de talento excepcional que te permitirá potenciar tus habilidades y crecer profesionalmente. Además,contarás con una plan de carrera para que puedas alcanzar tu potencial y crecer dentro de Buk.
- Beneficios Revolucionarios: Desde vacaciones ilimitadas, stock options y 5 semanas de post natal parental, hasta un plan de beneficios con puntos totalmente personalizado, ¡Te ofrecemos todo lo que necesitas para prosperar tanto personal como profesionalmente!
- Potenciamos tu aprendizaje: ¡Te ofrecemos más de 400 cursos a través de nuestra plataforma Bukplay para que puedas aprender y capacitarte en lo que tú quieras!
- Programa 'Buk Culture Internship' y 'Exchange': Postula y participa de intercambios culturales en los países donde operamos. ¡Vive la experiencia de conocer a otros bunkers y conviértete en embajador de nuestra cultura!
- Flexibilidad con Responsabilidad: Tendrás la libertad de trabajar desde donde te sientas más cómod@, con la responsabilidad de asegurar que nuestros servicios se entreguen con la más alta calidad.

Un poco más sobre nosotros:
Hace 8 años comenzamos con un equipo de menos de 10 personas y hoy ya somos más de 1400 bukers trabajando día a día para tener el Software de Gestión de Personas más completo del mercado. Esto, gracias a que hemos mantenido nuestro espíritu innovador y nuestra pasión por la tecnología y la excelencia. Además, nos encontramos presentes en Chile, Colombia, Perú, México y … ¡Próximamente Brasil!

Te compartimos un video para que puedas ver cómo vivimos el día a día en Buk:

Requerimientos

¿Qué Buscamos?
- Conocimientos y experiencia mínima de 1 año en RRHH (Remuneraciones).
- Organizado y metódico.
- Habilidades de comunicación oral y escrita.
- Manejo nivel intermedio software de RRHH.
- Manejo nivel básico de herramientas office.

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Join to apply for the Customer Success Executive role at BNamericas

Join to apply for the Customer Success Executive role at BNamericas

Get AI-powered advice on this job and more exclusive features.

BNamericas is a leading business intelligence platform in Latin America with 28 years of experience. We deliver comprehensive insights on projects, news, and data pertinent to key sectors including Electric Power, Infrastructure, Mining and Metals, Oil and Gas, and ICT. Our mission is to empower our clients to make informed decisions that spur regional development and investment, while fostering talent and expertise within our team. Join us and become part of our ambitious and innovative team as we expand our market reach with cutting-edge solutions!

Main Responsibilities

• Collaborate closely with C-Level Executives, Directors, and Regional Managers across diverse industries to drive customer engagement and ensure satisfaction.
• Boost product usage at every stage of the customer journey, focusing on the attainment of client goals.
• Forge strong customer relationships to enhance retention and loyalty, maximizing customer lifetime value and minimizing churn.
• Act as the primary liaison for new customer onboarding, training end-users, and providing necessary post-launch support.
• Educate customers about the product’s functional capabilities, aligning them with customer needs to foster satisfaction.
• Manage Customer Success activities including training sessions, onboarding processes, product adoption, and renewal support.
• Proactively identify and address risks that may affect renewals, ensuring customer satisfaction throughout their journey.
  
  

What We Are Looking For

We seek an individual with excellent communication skills who is goal-oriented, process-focused, and analytical. The ideal candidate thrives in a fast-paced environment and embraces a culture of innovation and collaboration. You should be highly adaptable, eager to learn, and able to implement new strategies effectively. A self-motivated and enthusiastic individual with a ‘can-do’ attitude will excel in this role. Additionally, you must be a team player, highly organized, and a problem-solver capable of educating users on new product features while maintaining attention to detail.

Specific Requirements Include

• A University Degree.
• Fluent communication skills in English, Spanish, and Portuguese.
• Proven experience in customer success, customer service, or account management.
• Strong technical aptitude and ability to learn software applications.
• Proficiency in Microsoft Office Suite including Outlook, Excel, and PowerPoint.
• Familiarity with Salesforce/Intercom is a plus.
• Experience in a SaaS or software company is also desirable.
  
  

The hybrid work mode is only for those who live in Chile and you need availability to attend meetings in the office 1 or 2 times per week. If you do not live in Chile, it is 100% remote.

Additional Desirable Skills

While not mandatory, familiarity with customer relationship management tools or software will enhance your ability to succeed in this role. Experience in sales-oriented positions or roles that require high levels of customer interaction will be advantageous.

What We Offer

Joining BNamericas means benefiting from a vibrant and inclusive workplace culture. Here are some of the standout benefits you can expect:

• Competitive monthly commissions.
• Comprehensive onboarding process and continuous training opportunities.
• An excellent working environment that promotes growth and development.
• Clear pathways for career advancement within the commercial domain.
  
  

We are excited about expanding our team and would love for you to be part of our journey. Join us and take advantage of our flexible work environment, development opportunities, and a great workplace atmosphere!

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Technology, Information and Internet and Information Technology & Services

Referrals increase your chances of interviewing at BNamericas by 2x

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¡Únete a nuestro equipo como Customer Success Analyst - Remuneraciones y haz la diferencia en la experiencia del cliente!

En Buk, estamos buscando una persona apasionada por lo que hace, con growth mindset, que piense “fuera de la caja” y quiera ir más allá. Alguien que no le tema a los desafíos, que trabaje de manera ágil, superando los obstáculos y aprendiendo de los errores. Buscamos una persona que valore nuestra cultura de excelencia, donde la exigencia y el trabajo colaborativo se unen para impactar en el cliente y crear lugares de trabajo más felices.

Nos motiva trabajar con personas admirables y que te desafían a diario a entregar lo mejor de ti. Nos esforzamos constantemente por superar nuestros propios estándares y entregar resultados de alta calidad. Evaluamos meticulosamente la productividad, el desempeño y el impacto de nuestras acciones utilizando métricas claras y objetivas. ¿Te identificas con todo esto?

¿Cuáles serán tus desafíos?
- Brindar orientación y soporte a los clientes a través de diferentes canales, como chat, teléfono y correo electrónico, para resolver dudas, consultas y solicitudes de manera efectiva.
- Guiar a los clientes en el uso de nuestra plataforma y proporcionar asesoramiento sobre temas laborales y legales según la normativa vigente.
- Asegurarte de que los clientes estén utilizando correctamente la funcionalidad de la plataforma y resolver cualquier problema que puedan enfrentar.
- Mantenerte actualizado/a sobre las nuevas herramientas y funcionalidades desarrolladas y proporcionar retroalimentación para mejorar continuamente nuestros productos y servicios.

️Stop¡No te confundas! Este cargo NO es:
- Vender el producto
- Hacer cálculo de remuneraciones en Buk o a un cliente
- Llevar el libro de asistencia de Buk
- Darle soporte al cliente interno
- Lo que sí tendrás, es el gran desafío de darle un servicio de calidad a nuestros clientes siendo un experto en el módulo de Remuneraciones y así lograr lugares de trabajo más felices . Conoce más del cargo aquí: ofrecemos?
- Desarrollo profesional: Trabajarás junto a un equipo de talento excepcional que te permitirá potenciar tus habilidades y crecer profesionalmente. Además, contarás con una plan de carrera para que puedas alcanzar tu potencial y crecer dentro de Buk.
- Beneficios Revolucionarios: Desde vacaciones ilimitadas, stock options y 5 semanas de post natal parental, hasta un plan de beneficios con puntos totalmente personalizado, ¡Te ofrecemos todo lo que necesitas para prosperar tanto personal como profesionalmente!
- Potenciamos tu aprendizaje: ¡Te ofrecemos más de 400 cursos a través de nuestra plataforma Bukplay para que puedas aprender y capacitarte en lo que tú quieras!
- Programa 'Buk Culture Internship' y 'Exchange': Postula y participa de intercambios culturales en los países donde operamos. ¡Vive la experiencia de conocer a otros bunkers y conviértete en embajador de nuestra cultura!
- Flexibilidad con Responsabilidad: Tendrás la libertad de trabajar desde donde te sientas más cómod@, con la responsabilidad de asegurar que nuestros servicios se entreguen con la más alta calidad.

Un poco más sobre nosotros:
Hace 7 años comenzamos con un equipo de menos de 10 personas y hoy ya somos más de 1200 bukers trabajando día a día para tener el Software de Gestión de Personas más completo del mercado. Esto, gracias a que hemos mantenido nuestro espíritu innovador y nuestra pasión por la tecnología y la excelencia. Además, nos encontramos presentes en Chile, Colombia, Perú, México y … ¡Próximamente Brasil!
Te compartimos un video para que puedas ver cómo vivimos el día a día en Buk:

Requisitos:
- Manejo de la plataforma Buk (implementación o perfil admin/superadmin).
- Certificación en Buk Academy.
- Conocimientos y experiencia mínima de 2 años en RRHH.
- Experiencia mínima de 1 año en áreas de servicio al cliente.
- Habilidades de comunicación oral y escrita.
- Office.

¿Te animas?

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Description

At Nebius Academy Latam , we help companies in Argentina and across the region adopt Artificial Intelligence at scale with programs designed for both technical teams (AI-Assisted Programming, LLMs, Machine Learning) and business teams (AI for Managers, AI for Sales, Change Management).

Our unique value lies in operating at the intersection of technology and business: we combine a powerful learning platform with international AI experts to accelerate time-to-value in AI adoption projects.

Please submit all resumes or CV's in English.

We are seeking an experienced, hands-on Customer Success Manager with a strong background in B2B client management. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.

What you will do

• Act as the primary point of contact for B2B clients, ensuring clear communication, timely support, and proactive management of their needs.


• Coordinate guidance roles (experts, tutors, technical support, reviewers) to deliver a seamless and high-quality learning and onboarding experience.


• Collaborate with internal teams (Sales, Product, Technical Support, and Experts) to align client expectations and ensure smooth resolution of issues.


• Monitor client engagement, retention rates, and usage data to identify trends, address challenges, and optimize the customer journey.


• Organize check-ins, feedback sessions, and improvement initiatives to strengthen client relationships and drive customer success.


• Create impactful presentations, reports, and visual content with tools like Miro, Figma, Canva, Google Suite; manage multi-channel communication (Slack, WhatsApp, email).

Requirements

• Possess at least 2+ years of proven experience in customer success, client management, or a related customer-facing role within a B2B environment.


• Demonstrate strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.


• Exhibit excellent communication skills in both English and Spanish, with the ability to articulate complex ideas clearly and professionally.


• Be highly organized and detail-oriented, with proven experience in managing customer relationships and support processes.


• Display a proactive and solution-oriented mindset, consistently looking for ways to improve client engagement and satisfaction.


• Prior experience working in the EdTech or tech industries, with a solid understanding of the challenges and opportunities in these sectors.

Nice to Have

• Experience in process building and continuous improvement initiatives within a customer success framework.


• Background in project management or team leadership, with the potential to grow into higher leadership roles as our customer success framework expands.

What we can offer you

• Competitive compensation range: $2,500 - $3,000 pending experience and skills.


• Full time, remote opportunity: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.


• Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.


• Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.


• Opportunities to grow: We are a growing team with a expanding client base, there are several opportunities to grow professionally with us!

Disclosures

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.


• Nebius Academy is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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Overview

Libryo, an ERM Group Company, is a global SaaS platform that empowers multinational organizations to understand and comply with Environmental, Health, and Safety (EHS) law and broader ESG requirements. Our platform helps customers navigate complex regulatory environments with clarity and precision. Founded in 2016 and now part of ERM, the world's largest pure-play sustainability consultancy, Libryo combines technology with legal expertise to support organizations in achieving operational excellence and legal certainty.

Role Overview

We are looking for a Customer Success Manager (CSM) with strong strategic account management expertise to grow a portfolio of customers in North America and Latin America (NA/LATAM). This is a mid-to-senior-level role with potential people management responsibilities. This individual will lead customer implementations, drive platform adoption, and be accountable for renewal outcomes, customer growth opportunities, and relationship longevity. You’ll work across departments to deliver a high-quality experience that aligns with each customer’s business and regulatory objectives.

Responsibilities

• Regional Account Ownership (NA & LATAM): Serve as the primary point of contact for all assigned customers in North and Latin America. Build and maintain strategic relationships with senior stakeholders, user groups, and decision-makers across large multinational organizations. Represent the voice of the customer internally to ensure customer needs are heard and prioritized.


• Customer Implementations: Lead end-to-end delivery of customer onboarding and implementation projects, coordinating with internal teams (e.g., Legal Content, RIDE, and Product) to deliver on time and to spec. Work with key stakeholders to map customer-specific rollouts (global or phased), track milestones, communicate progress with customers, and resolve blockers proactively. Contribute to implementation playbooks and best practice guides to scale future delivery.


• Renewal & Retention Management: Take full ownership of renewal planning and execution, including pricing alignment, contract coordination, and commercial positioning for their allocated customer portfolio and region. Monitor and improve customer health and adoption through data, feedback, and regular business reviews. Anticipate and mitigate risks that could lead to churn through proactive engagement and problem-solving.


• Strategic Account Growth: Identify and support growth opportunities, including cross-sell, upsell, and feature expansion across accounts. Support proposal creation and commercial scoping efforts in collaboration with relevant stakeholders to enable account expansion. Track and report on account growth potential using insights from platform engagement, stakeholder behavior, and evolving needs.


• Platform Mastery & Support: As a senior member of the Customer Success team, develop deep expertise across Libryo's full suite of tools, including the Libryo Platform, Libryo Research, and ERM Assess. Deliver high-level support and guidance to users, ensuring seamless navigation, adoption, and troubleshooting across all platforms. Play a key role in ensuring a consistent, professional, and high-quality user experience across every touchpoint, reinforcing Libryo's reputation for excellence and reliability in regulatory technology.


• Team Collaboration & Cross-Functional Coordination: Collaborate with internal stakeholders (Legal, Product, Support, Customer Intelligence) to ensure each customer receives seamless, aligned service. Participate in customer health reviews, product feedback loops, and ongoing support escalations when needed. May manage and mentor junior Customer Success team members, contributing to team strategy and development.


• Customer Reporting & Communication: Deliver Quarterly Business Reviews (QBRs) with strategic insight, platform metrics, and tailored recommendations. Maintain CRM hygiene in HubSpot, ensuring accurate tracking of org structures, usage data, and renewal timelines. Provide input to internal reporting (e.g., churn forecasting, customer health scores, and CS dashboards).

Experience & Qualifications

• Fluent in English (additional languages is a huge plus, particularly Spanish)


• Bachelor's degree in business, legal, environmental sciences, or a related discipline. A legal background is a strong advantage.


• 5+ years of customer success/account management experience in a B2B SaaS, compliance, legal-tech, or ESG space.


• Demonstrated success managing strategic enterprise accounts and driving customer growth and renewals.


• Proven ability to lead complex customer implementations, manage cross-functional projects, and navigate senior stakeholder relationships.


• Exposure to international accounts, with an understanding of NA/LATAM business contexts and cultural nuance.


• Strong command of HubSpot, Salesforce, ClickUp, Excel/Sheets, and reporting/BI tools (PowerBI is a plus).


• Experience managing or mentoring junior team members or working in a leadership pod structure.

What Success Looks Like

• Highest quality of work delivered


• High engagement and satisfaction across assigned customer accounts.


• Successful and on-time delivery of all customer onboarding and implementation projects.


• Clear account growth paths identified and supported with strategic input.


• Renewals closed predictably and proactively with limited commercial risk.


• Clean, current data and insight-driven QBRs shared with customers and leadership.

Platform Expertise & Training

Develop deep knowledge of the Libryo platform and associated tools to support effective onboarding, training, and engagement. Deliver live training sessions and contribute to documentation, including Knowledge Base content for customer self-service.

Process Optimization & Continuous Improvement

Assist in collecting and analyzing customer feedback and reviewing internal workflows to improve the end-to-end customer journey. Help refine internal operational processes to improve delivery consistency, reduce friction, and ensure high-quality service across customer segments.

Thank you for your interest in ERM!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting and Accounting/Auditing

Industries

• Environmental Services, IT Services and IT Consulting, and Legal Services

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Join to apply for the Graduate Customer Success Manager role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Graduate Customer Success Manager role at Canonical

The role of a Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) build trust with their assigned customers, providing excellent experience navigating Canonical's offerings. They understand customer objectives and leverage internal and external capabilities to address pain points, align expectations, and develop collaboration roadmaps.

We are expanding our Customer Success team to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is an entry point into the CSM organization. While primarily focused on the Tech segment, including store customers, you will also manage an assigned portfolio. Ubuntu attracts thousands of new users monthly, and our goal is to ensure a top user experience through problem-solving, onboarding, enablement, and value realization. You will collaborate with other teams and engage with a diverse user base to identify future champions.

Location: This role is remote worldwide. What your day will look like

• Supporting customers by resolving ticket requests.
• Enhancing documentation on problem-solving, Q&A, and onboarding materials.
• Driving campaigns targeting multiple customers via digital touchpoints.
• Identifying high potential and high-risk customers from new onboardings.
• Onboarding new customers and introducing them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Collaborating with Sales and Support to develop engagement plans aligned with customer objectives.
• Engaging with your customer portfolio to identify risks.
• Collecting and formatting customer feedback for product team review.

What we are looking for in you

• Customer-facing experience
• Empathy and a natural drive to help others
• Passion for technology, especially Ubuntu
• Excellent presentation skills
• Strong organizational skills for documentation management
• Team player capable of cross-department collaboration

Additional skills that you might also bring

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills.

What we offer you

Our compensation considers location, experience, and performance, with annual reviews and bonuses. Benefits include:

• Remote work with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review
• Recognition rewards
• Paid holiday leave, maternity, and paternity leave
• Employee Assistance Programme
• Travel opportunities and upgrades for company events

About Canonical

Canonical pioneers in open source, publishing Ubuntu and supporting AI, IoT, and cloud platforms. We hire globally, uphold high standards, and promote excellence. Since 2004, we have operated as a remote-first company, encouraging innovative thinking, skill development, and professional growth.

Canonical is an equal opportunity employer

We value diversity and are committed to a workplace free from discrimination. All applications are given fair consideration regardless of background or identity.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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¡Estamos buscando un Customer Success Specialist!

Si te apasiona entregarle un servicio superior a tus clientes y no tienes miedo a los desafíos ¡Te estamos esperando!

¿Qué nos moviliza?

Muchas empresas basan sus procesos de selección de personas en datos poco objetivos y sesgados, como las redes y contactos de los candidatos, el colegio donde estudiaron e incluso sus raíces sociales. Adicionalmente, en muchos casos se utilizan tests obsoletos y sin ninguna capacidad de predecir el desempeño laboral.

En Genomawork creemos que a través de la innovación en los métodos de selección y la incorporación de tecnología se puede mejorar esta injusta situación.

Queremos

• Ayudar a las empresas a mejorar sus procesos de selección incorporando tecnología y datos para la toma de decisiones de contratación.
• Ayudar a las personas a encontrar sus trabajos ideales, permitiéndoles identificar sus fortalezas y principales características.
  
  

Realizamos cada una de nuestras actividades con el fin de mejorar esta situación en Chile y en Latinoamérica:

• Creemos que con tecnología se pueden hacer grandes cambios.
• Soñamos con emparejar las oportunidades que tienen las personas para acceder a un buen trabajo.
  
  

¿Qué hacemos?

Genomawork es una plataforma de people analytics diseñada para contratar a los mejores talentos. Utilizamos miles de datos generados a partir de juegos basados en la neurociencia y otros tests para realizar un análisis predictivo del desempeño laboral. Usando inteligencia artificial identificamos los rasgos de personalidad, cognitivos y emocionales de los candidatos y los comparamos con los mejores talentos que ocupan un cargo específico en la empresa.

¿Qué esperamos de ti?

• Que te apasione aprender cosas nuevas y no tengas miedo a lidiar con situaciones que no has enfrentando antes.
• Que la tecnología sea parte fundamental de tu vida.
• Que quieras tener un rol protagónico en un equipo de alto desempeño y contribuir con todas tus capacidades siendo tú mismo(a).
• Que contribuyas a mejorar el bienestar de los distintos miembros del equipo.
• Que te sea cómodo relacionarte mediante distintos canales de comunicación con personas de diversos perfiles y edades.
• Que te atraiga el comportamiento humano.
  
  

Objetivos De Desempeño

Serás un protagonista en el área de Customer Success, la cual tiene como objetivo principal ayudar a nuestros clientes a alcanzar buenos resultados y ser exitosos luego de haber adquirido Genomawork. Tendrás que:

• Gestionar la relación con una cartera de clientes.
• Realizar el onboarding a los clientes en el uso de la plataforma.
• Capacitar y asesorar a los clientes en el uso de la plataforma.
• Ejecutar planes de contingencia para problemas reportados por los clientes.
• Hacer seguimiento a tus clientes, proporcionarles ayuda y proponer soluciones efectivas para que tengan éxito en la utilización de la plataforma.
• Idear, planificar, presentar e implementar proyectos.
• Entregar un servicio de primer nivel para fidelizar a los usuarios con el producto.
  
  

Requerimientos Específicos

Máximo 1 año de experiencia laboral (no es necesario tener experiencia laboral).

• Ingeniería Comercial o carreras afines.
• Cercanía con la tecnología.
• Motor propio y gran energía.
• Fuerte orientación a los resultados.
• Habilidades comunicacionales e interpersonales.
  
  

¡Para iniciar tu proceso haz click en Postular!

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