12 Ofertas de Help Desk en Chile

Accountabilities and Responsibilities

• Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer and consumer contact, not transaction processing.
• To perform assigned skill sets and its corresponding activities and tasks efficiently.
• To support & record a variety of customer service issues through telephone, email and chat. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.
• To provide education/awareness and recommendations to customers on new products, policies changes, product campaigns via outbound call or email as per the established guidelines (no sales/upsell or cross sell targets)
• To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.

Job Requirements – Functional competencies

• Excellent English Communication skills (verbal and written) – Minimum B2, C1 preferred
• Min 1 year experience in customer care, sales support, required
• Competency in using Microsoft Office tech suite (Outlook/Excel/Word/Teams)

Job Requirements – Professional competencies

• Working Hours: Working Hours/rotational 2 shift based: Mo – Fri; 8 AM EST - 10 PM EST, Saturday/Sunday: 10 AM EST – 8 PM EST
• Work in office facility and at home

Education & Work Experience

• College graduate, preferred
• Min 1 year experience in customer care, sales support, required

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About Motion

Given the speed of AI advancement, we operate under two assumptions about the future of work:

1. AI will do 100x more work over the next decade

2. Humans will always be needed for oversight, strategy, and the toughest decisions

To manage this future, there must be a system that lets a single human manage 100x more work, done by both AI and people. That’s what we’re building at Motion.

We spent the past 5 years building the best automated project management software—an AI project manager that eliminates reactive project management—Motion predicts what will get done early or late, automatically coordinates the right person to do the highest impact task at the right time, and ensures no steps are missed.

The real moat in AI agents is context: whoever has the most data to let the system think and work exactly like their users will win. Motion already has a lead: tasks, projects, docs, meetings, calendars, and communication all live in one place, making us best equipped to swap out human work for AI technology improves. Integrating all these systems seamlessly is incredibly hard, but we're uniquely capable of doing this because we are one of the most operationally excellent companies in the world.

With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we’re well positioned to lead. Now we’re building agents that work with extreme accuracy and unlock an order-of-magnitude boost in productivity.

Motion isn’t a 9–5. It’s intense, fast, and not for everyone. But if you want to work with top talent, learn fast, and help redefine how work gets done—you’ll thrive here.

Location : Chile (Fully Remote)

Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement.

Key Responsibilities:

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements

• Leverage knowledge base to efficiently address common customer queries

• Identify and escalate technical issues, prioritizing customer satisfaction

• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue

• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

What We're Looking For:

• Solid written and spoken English

• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution

• Commitment to a 40-hour workweek, beginning at 1:00pm Chile Standard Time

• Genuine enthusiasm for delivering unparalleled customer service

• An independent spirit thriving in a remote, dynamic setting

• Sharp analytical and critical thinking abilities

• Adaptability, coupled with a receptivity to feedback

• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Why You'll Love Working With Us:

• Attractive compensation with structured pay reviews every six months

• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles

• A culture that values internal growth and promotion

• A vibrant, collaborative, and innovative working atmosphere

• Respect for your time with a swift and transparent interview process

How to Apply:

If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly.

Come and be a part of our journey in reshaping customer support standards. Your dedication and expertise will be central to our mission of offering world-class service.

Motion is committed to creating a diverse and inclusive workplacewhere everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.

Helpful Links:

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Jumpseller is an e-commerce platform for fast-growing businesses. We focus on making online commerce easier so that companies can concentrate on what they do best: selling their products. Today, merchants use our platform to manage every aspect of their online business—from products and orders to shipping and customers—selling through an online store, chat, mobile, integrated marketplaces, and other sales channels. Although our company has been around for over 10 years, you’ll find a startup-like structure here, where your ideas and contributions truly matter, and there’s extensive room for career growth.

Our team is made up of a very diverse group of people from different countries and backgrounds, making us a multicultural company. We have two offices: one in Santiago, Chile, and another in Porto, Portugal.

We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.

We mostly need help on replying to our merchants via email, between 08.00am to 8.00pm (Chile Time). It's a regular 40 hours/work per week. Every 6 weeks, working a weekend is necessary, with 2 days off during the week.

This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams.

This is a remote position but we would like you to be able to join us some days every once in a while at our office in Providencia, Santiago de Chile.

You are

• Passionate, caring and empathic person, who likes to listen and solve other people's problems;
• Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
• An advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles;
• Excellent in communication and teamwork;
• Fluent Spanish speaker.

You have

• A relevant bachelor/master degree is appreciated, but not mandatory;
• Demonstrated previous professional experience in Customer Support;
• Advanced computer skills, from a user perspective;
• Ability to communicate clearly in writing and orally in English;
• Spanish language is also recommended;
• Previous experience with Jumpseller or other e-commerce platforms is a plus.
• HTML development experience is a plus.

Benefits

• Remote Work
• Competitive pay;
• Performance based bonus every month;
• Be in an informal environment, working for a global market;
• Work on a MacBook + external 27" monitor.

The Recruitment Process

• We will review all the CVs & Cover Letters received;
• First interviews - lasting 30 minutes. This is an introductory meeting, so that you get to know Jumpseller and present yourself;
• Top candidates will be invited to participate in a Case Study, which will be done at their own pace and should not take over 2 hours. Not more than 4 to 6 invitations will be sent. All other applicants will receive a rejection notification;
• Finally, a last interview - lasting 45 to 60 minutes - to review the resolution Case Study & focus deeper on your main professional project/achievement;
• We expect to send you an offer by late October or early November.

All candidates will be notified from us once the process is concluded. Those on the last interview stage can request brief feedback about their application.

You will

• Help merchants setting up their e-commerce solution; help them solving their e-commerce doubts and problems;
• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);
• Identify, document and prioritize customer reported issues to the development team;
• Document & automatize replies for frequently asked questions;
• Gauge the usability of new and existing features, and make constructive suggestions for change;
• Take responsibility & ownership of your work.

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Field Technical Support

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Participate in Customer Expectation management as part of escalation process.
• Build relationship with management in assigned accounts.
• Sets expectations with customers based on defined parameters.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field) with 2-4 years working experience in Systems Engineering.
• Intermediate -Advanced English Level
• Experience and knowledge of NonStop technology is required.

Knowledge and Skills:

• Basic knowledge of company products and services offerings is nice to have
• Communicate effectively to technical level and first-level management within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
• Conceptual understanding of IT environments.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#argentina#operations, #technologyandsoftware

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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Technical Support Engineer page is loaded Technical Support Engineer Apply remote type Remote locations CHL-CHILE time type Full time posted on Posted 30+ Days Ago job requisition id R1000423

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

Alation is hiring an experienced Technical Support Engineer to join our advanced support team. As a Technical Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You’ll Do:

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.

• Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.

• Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.

• Facilitate internal and external technical enablement sessions.

• Build and utilize complex lab setups to replicate and resolve problems.

What You’ll Need:

• CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.

• Experience troubleshooting Linux and running shell commands.

• Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.

• Ability to diagnose and debug applications written in Java and/or Python.

• Experience with Web servers, such as Apache and Nginx.

• Experience with REST APIs.

A big plus if you have experience in the following areas:

• Postgres (DB internals).

• JDBC drivers.

• Elasticsearch, NoSQL, MongoDB.

• Hadoop Ecosystem (Hive, HBase).

• Cloud technologies and frameworks such as Kubernetes and Docker.

#LI-SR1

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Welcome Introduce Yourself!

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

Why Alation?

High-growth, collaborative environment with diverse and inclusive teams

Continuous learning, enrichment and development opportunities

Competitive pay and health offerings including commuter benefits

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PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. ( At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.
We strive to improve our customers' experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.
This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.
**Key Responsibilities**
+ Provide excellent customer service and product support to PagerDuty customers
+ Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
+ Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
+ Identify the root cause, understand customers' needs, and set expectations accordingly.
+ Escalate issues that require involvement from Engineers or Subject Matter Experts
+ Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
+ Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.).
+ Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement.
+ Lead tickets from high-priority customers on an on-call basis
+ Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
+ Find, reproduce and report bugs to the development team
+ Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
+ Develop projects assigned by the direct manager within the written agreed deadlines.
+ Register and stay connected, throughout the corresponding work shift or work day, to the corporate communication tool.
+ Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day.
**Technical Skills necessary**
+ Know basic concepts of REST API, ideally having worked with Postman
+ Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
+ Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
+ Understanding of authentication and security processes
+ Knowledge of enterprise communication implementations (slack, ms teams, etc)
+ Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email.
+ Hands-on product technical support experience with Enterprise Software and SaaS solutions
+ All communications internally and to our customers are in English. Proficient command of spoken and written English is required
+ with 2 to 5 years of experience in the above mentioned functions.
**Other Skills**
+ Excellent written communication, work ethic, and attention to detail
+ Excellent customer service skills and understanding of customer communication
+ Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products
+ Excellent investigation skills, and interest in solving unique issues from complex customer environments.
+ The ability to write about technical subjects in a clear and concise style
+ The enthusiasm and perseverance to drive customer issues to resolution
+ Fluent English
+ Availability to go to the office once a week
**Time zone:**
This position is required to work in alignment with the US Pacific Time Zone
April - September Chile Work Hours: 12:00 pm to 9:00 pm
October - March Chile Work Hours: 2:00 pm to 11:00 pm
PagerDuty is a flexible, **hybrid workplace** . We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!
**Hesitant to apply?**
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts ( !
**Where we work**
PagerDuty operates a hybrid work model with offices ( in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in:
**Location restrictions:**
**Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
_Candidates must reside in an eligible location, which vary by role._
**How we work**
Our values ( guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
**What we offer**
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site ( .
**Your package may include:**
+ Competitive salary
+ Comprehensive benefits package from day one
+ Flexible work arrangements
+ Company equity*
+ ESPP (Employee Stock Purchase Program)*
+ Retirement or pension plan*
+ Generous paid vacation time
+ Paid holidays and sick leave
+ Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
+ Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
+ Paid volunteer time off: 20 hours per year
+ Company-wide hack weeks
+ Mental wellness programs
*Eligibility may vary by role, region, and tenure
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site ( and @pagerduty on Instagram.
**Additional Information**
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

Senior Technical Support Engineer page is loaded Senior Technical Support Engineer Apply locations CHL-CHILE time type Full time posted on Posted Yesterday job requisition id R1000547

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M n funding – valued at over $1 7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Alation is hiring an experienced Technical Support Engineer to join our advanced support team. As a Technical Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You’ll Do:

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.

• Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.

• Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.

• Facilitate internal and external technical enablement sessions.

• Build and utilize complex lab setups to replicate and resolve problems.

What You’ll Need:

• CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.

• Experience troubleshooting Linux and running shell commands.

• Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.

• Ability to diagnose and debug applications written in Java and/or Python.

• Experience with Web servers, such as Apache and Nginx.

• Experience with REST APIs.

A big plus if you have experience in the following areas:

• Postgres (DB internals).

• JDBC drivers.

• Elasticsearch, NoSQL, MongoDB.

• Hadoop Ecosystem (Hive, HBase).

• Cloud technologies and frameworks such as Kubernetes and Docker.

#LI-SR1

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Similar Jobs (1) Sr. Technical Support Engineer remote type Remote locations CHL-CHILE time type Full time posted on Posted 30+ Days Ago

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Introduce Yourself!

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

Why Alation?

High-growth, collaborative environment with diverse and inclusive teams

Continuous learning, enrichment and development opportunities

Competitive pay and health offerings including commuter benefits

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**Introduction**
In this role, you'll work in one of our IBM Consulting Client Innovation Centers Technical Support Professional, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
**Your role and responsibilities**
During your internship, you can enhance your knowledge and gain professional experience by working on client projects. This role provides an exceptional opportunity to build a compelling portfolio, acquire new skills, gain insights into diverse industries, and embrace novel challenges for your future career.
At IBM, we prioritize continuous learning, skill development, and personal growth within a culture of coaching and mentorship. As an intern, you'll experience this culture and have the opportunity to advance to our associate program based on results and performance.
Work experiences you could be exposed to:
Programming Landscape: Assist in identifying analyzing and documenting program operational characteristics, gaining valuable insights into the coding and security world.
End to End Application Lifecycle Experience: Shadow key stages of application implementation from requirement definition to design, development, testing, and data migration; enriching your understanding of the entire lifecycle.
System Management: Contribute to key activities, configurations, and system management tools including backup and recovery processes, enhancing your skills, and ensuring system integrity.
Diverse Exposure: Engage in hands on experiences including cloud platforms and basic concepts in data science and AI ethics. Develop and execute test groups including automation, test cases, and present findings for a well-rounded internship experience.
**Required technical and professional expertise**
Currently pursuing a university degree with a track-record of academic success. (add any required education/geo requirements to this bullet point)
Strong Interpersonal skills that enhance collaboration and relationship building, while also managing dynamic workloads in an agile environment
Have initiative and passion to actively seek new knowledge and improve skills while embracing a growth mindset to assimilate diverse viewpoints
Demonstrate leadership experience and ability to communicate effectively through active listening; while also be willing to adapt and have a readiness to take ownership of tasks and challenges.
Knowledge of basic AI concepts, ethics, methodologies, and basic data science concepts.
**Preferred technical and professional experience**
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers’ technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.

We strive to improve our customers’ experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.

This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.

Key Responsibilities

• Provide excellent customer service and product support to PagerDuty customers
• Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
• Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
• Identify the root cause, understand customers' needs, and set expectations accordingly.
• Escalate issues that require involvement from Engineers or Subject Matter Experts
• Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
• Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.).
• Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement.
• Lead tickets from high-priority customers on an on-call basis
• Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
• Find, reproduce and report bugs to the development team
• Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
• Develop projects assigned by the direct manager within the written agreed deadlines.
• Register and stay connected, throughout the corresponding work shift or work day, to the corporate communication tool.
• Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day.

Technical Skills necessary

• Know basic concepts of REST API, ideally having worked with Postman
• Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
• Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
• Understanding of authentication and security processes
• Knowledge of enterprise communication implementations (slack, ms teams, etc)
• Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email.
• Hands-on product technical support experience with Enterprise Software and SaaS solutions
• All communications internally and to our customers are in English. Proficient command of spoken and written English is required
• with 2 to 5 years of experience in the above mentioned functions.

Other Skills

• Excellent written communication, work ethic, and attention to detail
• Excellent customer service skills and understanding of customer communication
• Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products
• Excellent investigation skills, and interest in solving unique issues from complex customer environments.
• The ability to write about technical subjects in a clear and concise style
• The enthusiasm and perseverance to drive customer issues to resolution
• Availability to go to the office once a week

This position is required to work in alignment with the US Pacific Time Zone

April - September Chile Work Hours: 12:00 pm to 9:00 pm

October - March Chile Work Hours: 2:00 pm to 11:00 pm

PagerDuty is a flexible, hybrid workplace . We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .

Your package may include:

• Comprehensive benefits package from day one
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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Do you now, or in the future, require sponsorship to work for PagerDuty? * Select.

At PagerDuty, we communicate in English. How would you describe your English level, and do you feel comfortable communicating in the language? *

Would you be available to cover the shift from 12:00 pm to 9:00 pm chile fall/winter and 2:00 pm to 11:00 pm spring/summer during Chile Daylight Savings time? *

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