8 Ofertas de Personal It en Chile
Technical Support Specialist II
Ayer
Trabajo visto
Descripción Del Trabajo
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers’ technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.
We strive to improve our customers’ experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.
This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.
Key Responsibilities
- Provide excellent customer service and product support to PagerDuty customers
- Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
- Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
- Identify the root cause, understand customers' needs, and set expectations accordingly.
- Escalate issues that require involvement from Engineers or Subject Matter Experts
- Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
- Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.).
- Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement.
- Lead tickets from high-priority customers on an on-call basis
- Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
- Find, reproduce and report bugs to the development team
- Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
- Develop projects assigned by the direct manager within the written agreed deadlines.
- Register and stay connected, throughout the corresponding work shift or work day, to the corporate communication tool.
- Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day.
Technical Skills necessary
- Know basic concepts of REST API, ideally having worked with Postman
- Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
- Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
- Understanding of authentication and security processes
- Knowledge of enterprise communication implementations (slack, ms teams, etc)
- Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email.
- Hands-on product technical support experience with Enterprise Software and SaaS solutions
- All communications internally and to our customers are in English. Proficient command of spoken and written English is required
- with 2 to 5 years of experience in the above mentioned functions.
Other Skills
- Excellent written communication, work ethic, and attention to detail
- Excellent customer service skills and understanding of customer communication
- Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products
- Excellent investigation skills, and interest in solving unique issues from complex customer environments.
- The ability to write about technical subjects in a clear and concise style
- The enthusiasm and perseverance to drive customer issues to resolution
- Fluent English
- Availability to go to the office once a week
Time zone:
This position is required to work in alignment with the US Pacific Time Zone
April - September Chile Work Hours: 12:00 pm to 9:00 pm
October - March Chile Work Hours: 2:00 pm to 11:00 pm
PagerDuty is a flexible, hybrid workplace . We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
#J-18808-LjbffrTechnical Support Specialist II
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
Join us. ( At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.
We strive to improve our customers' experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.
This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.
**Key Responsibilities**
+ Provide excellent customer service and product support to PagerDuty customers
+ Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
+ Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
+ Identify the root cause, understand customers' needs, and set expectations accordingly.
+ Escalate issues that require involvement from Engineers or Subject Matter Experts
+ Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
+ Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.).
+ Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement.
+ Lead tickets from high-priority customers on an on-call basis
+ Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
+ Find, reproduce and report bugs to the development team
+ Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
+ Develop projects assigned by the direct manager within the written agreed deadlines.
+ Register and stay connected, throughout the corresponding work shift or work day, to the corporate communication tool.
+ Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day.
**Technical Skills necessary**
+ Know basic concepts of REST API, ideally having worked with Postman
+ Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
+ Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
+ Understanding of authentication and security processes
+ Knowledge of enterprise communication implementations (slack, ms teams, etc)
+ Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email.
+ Hands-on product technical support experience with Enterprise Software and SaaS solutions
+ All communications internally and to our customers are in English. Proficient command of spoken and written English is required
+ with 2 to 5 years of experience in the above mentioned functions.
**Other Skills**
+ Excellent written communication, work ethic, and attention to detail
+ Excellent customer service skills and understanding of customer communication
+ Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products
+ Excellent investigation skills, and interest in solving unique issues from complex customer environments.
+ The ability to write about technical subjects in a clear and concise style
+ The enthusiasm and perseverance to drive customer issues to resolution
+ Fluent English
+ Availability to go to the office once a week
**Time zone:**
This position is required to work in alignment with the US Pacific Time Zone
April - September Chile Work Hours: 12:00 pm to 9:00 pm
October - March Chile Work Hours: 2:00 pm to 11:00 pm
PagerDuty is a flexible, **hybrid workplace** . We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!
**Hesitant to apply?**
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts ( !
**Where we work**
PagerDuty operates a hybrid work model with offices ( in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in:
**Location restrictions:**
**Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
_Candidates must reside in an eligible location, which vary by role._
**How we work**
Our values ( guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
**What we offer**
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site ( .
**Your package may include:**
+ Competitive salary
+ Comprehensive benefits package from day one
+ Flexible work arrangements
+ Company equity*
+ ESPP (Employee Stock Purchase Program)*
+ Retirement or pension plan*
+ Generous paid vacation time
+ Paid holidays and sick leave
+ Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
+ Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
+ Paid volunteer time off: 20 hours per year
+ Company-wide hack weeks
+ Mental wellness programs
*Eligibility may vary by role, region, and tenure
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site ( and @pagerduty on Instagram.
**Additional Information**
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy ( .
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Senior Technical Support Engineer
Publicado hace 22 días
Trabajo visto
Descripción Del Trabajo
2 days ago Be among the first 25 applicants
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Direct message the job poster from Alation
Global Talent Acquisition Business Partner-I Building the teams that shape Alation’s future I #Hiring now @ Alation | Join us I #Sr.TSE #Chile…Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.
Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.
Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.
Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.
Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!
Job Description
Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M n funding – valued at over $1 7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.
Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.
Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.
Joining Alation means being part of a fast-paced, high-growth company where every voice matters and where we’re shaping the future of data intelligence with AI-ready data.
Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!
Alation is hiring an experienced Technical Support Engineer to join our advanced support team. As a Technical Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.
What You’ll Do
- Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
- Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.
- Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
- Facilitate internal and external technical enablement sessions.
- Build and utilize complex lab setups to replicate and resolve problems.
- CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.
- Experience troubleshooting Linux and running shell commands.
- Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.
- Ability to diagnose and debug applications written in Java and/or Python.
- Experience with Web servers, such as Apache and Nginx.
- Experience with REST APIs.
- Postgres (DB internals).
- JDBC drivers.
- Elasticsearch, NoSQL, MongoDB.
- Hadoop Ecosystem (Hive, HBase).
- Cloud technologies and frameworks such as Kubernetes and Docker.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
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#J-18808-LjbffrSenior Analyst - Onsite Technical Support
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
Estamos buscando un individuo talentoso para unirse a nuestro equipo de Marsh. Este puesto estará basado en Chile y es una posición híbrida, que requiere al menos tres días a la semana
Como Senior Analyst - Onsite Technical Support , desempeñarás un papel crucial en el área
Contaremos contigo para:
- Atención de nivel 1 y nivel 2 de soporte al usuario tales como Windows, plataforma de office, preparación de equipos y programas de MMC.
- Administración de los equipos como el inventario y seguimiento de los tickets
- Iniciativas y proyectos regionales / globales
- Onboarding y capacitaciones a nuevos integrantes
- Carrera: Estudiantes o recién egresados en carreras de IT (preferente)
- 3 años de experiencia en áreas de soporte nivel 1 y nivel 2
- Paquete de Office intermedio
- Inglés Avanzado (INDISPENSABLE)
- Conocimientos en administración de cuentas de usuarios AD y sistemas ITSM como (Service Now)
- Comunicación y relación fluida con los clientes.
- Actitud proactiva, organización
- Análisis, trabajo en equipo y empático
- Te ayudamos a ser lo mejor de ti a través de oportunidades de desarrollo profesional, trabajo interesante y líderes de apoyo.
- Fomentamos una cultura vibrante e inclusiva donde puedes trabajar con colegas talentosos para crear nuevas soluciones y tener un impacto en colegas, clientes y comunidades.
- Nuestra escala nos permite ofrecer una variedad de oportunidades profesionales, así como beneficios y recompensas para mejorar tu bienestar.
Marsh McLennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y adoptar la diversidad de edad, antecedentes, discapacidad, origen étnico, deberes familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo o género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.
Marsh McLennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh McLennan estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.
Marsh McLennan (NYSE: MMC) es un líder global en riesgos, personas y estrategia, asesorando a clientes en 130 países a través de cuatro negocios: Marsh, Guy Carpenter, Mercer y Oliver Wyman. Con ingresos anuales de $24,000 millones de dólares y más de 90,000 colegas, Marsh McLennan ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visita marshmclennan.com, o síguenos en LinkedIn y X.
Marsh McLennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.
Marsh McLennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh McLennan estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.
R_ #J-18808-Ljbffr
Technical Support Specialist II Santiago
Publicado hace 17 días
Trabajo visto
Descripción Del Trabajo
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers’ technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.
We strive to improve our customers’ experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.
This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.
Key Responsibilities
- Provide excellent customer service and product support to PagerDuty customers
- Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
- Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
- Identify the root cause, understand customers' needs, and set expectations accordingly.
- Escalate issues that require involvement from Engineers or Subject Matter Experts
- Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
- Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.).
- Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement.
- Lead tickets from high-priority customers on an on-call basis
- Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
- Find, reproduce and report bugs to the development team
- Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
- Develop projects assigned by the direct manager within the written agreed deadlines.
- Register and stay connected, throughout the corresponding work shift or work day, to the corporate communication tool.
- Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day.
Technical Skills necessary
- Know basic concepts of REST API, ideally having worked with Postman
- Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
- Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
- Understanding of authentication and security processes
- Knowledge of enterprise communication implementations (slack, ms teams, etc)
- Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email.
- Hands-on product technical support experience with Enterprise Software and SaaS solutions
- All communications internally and to our customers are in English. Proficient command of spoken and written English is required
- with 2 to 5 years of experience in the above mentioned functions.
Other Skills
- Excellent written communication, work ethic, and attention to detail
- Excellent customer service skills and understanding of customer communication
- Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products
- Excellent investigation skills, and interest in solving unique issues from complex customer environments.
- The ability to write about technical subjects in a clear and concise style
- The enthusiasm and perseverance to drive customer issues to resolution
- Availability to go to the office once a week
This position is required to work in alignment with the US Pacific Time Zone
April - September Chile Work Hours: 12:00 pm to 9:00 pm
October - March Chile Work Hours: 2:00 pm to 11:00 pm
PagerDuty is a flexible, hybrid workplace . We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .
Your package may include:
- Comprehensive benefits package from day one
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
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PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
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#J-18808-LjbffrIT support
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
Importante empresa de packagin se encuentra en búsqueda de su próximo IT support position para la comuna de Maipú.
Formación académica:
Título universitario en Informática, Ingeniería de Sistemas, o carreras afines.
Experiencia técnica requerida:
- Experiencia trabajando con ERP Flexline (mínimo 1 año de uso práctico).
- Dominio en administración de redes Linux (configuración, mantenimiento, resolución de incidentes).
- Conocimiento en administración de Windows Server 2000 (gestión de usuarios, permisos, servidores de archivos, etc.).
Funciones:
- Instalar, configurar y actualizar sistemas operativos, software y dispositivos informáticos.
- Garantizar el correcto funcionamiento de la infraestructura tecnológica.
- Brindar soporte técnico presencial y/o remoto para resolver incidencias.
- Administrar y monitorear redes locales (LAN/WAN) para asegurar su disponibilidad y seguridad.
- Analizar el rendimiento de sistemas y proponer mejoras para aumentar eficiencia.
- Asesorar y capacitar a usuarios en el uso de herramientas tecnológicas.
- Resolver problemas técnicos (hardware, software, conectividad) de manera oportuna.
Jornada laboral:
- Lunes a jueves: 07:00 a 17:00 hrs.
- Viernes: 07:00 a 14:45 hrs.
- 45 minutos de colación.
- Renta Liquida $750.000.-.
-Requerimientos- Educación mínima: Educación media C.H. / Técnica
1 año de experiencia
Edad: entre 25 y 40 años
Palabras clave: tecnologias, la, informacion, it, apoyo, support, soporte
IT Support Assistant
Hoy
Trabajo visto
Descripción Del Trabajo
Fugro in Chile is seeking a professional to serve as IT Support Assistant for its headquarters in Las Condes (Metropolitan Region).
Responsibilities:
Provide comprehensive technical support for applications and hardware, ensuring the continuous and efficient operation of critical systems. This includes configuring, monitoring, and maintaining servers and network devices, implementing backup and disaster recovery solutions, managing virtualized environments, and ensuring data integrity and security. Additionally, the role involves maintaining documentation, supporting end-users, managing VPNs for secure remote access, and generating reports on system performance and security, while complying with internal regulations and participating in safety and environmental initiatives.
Job Requirements:
Technical Degree in IT, Systems Administration, Computer Science, or related field.
Intermediate to advanced level of English is acceptable.
Knowledge in IT infrastructure administration.
Familiarity with virtualization and cloud environments.
Knowledge in system administration.
Basic knowledge in tasks related to system and data security.
Skills in IT problem-solving.
Knowledge in configuring, monitoring, and maintaining network devices.
Must-Have: VMware vSphere or Microsoft Hyper-V, Windows Server and Linux distributions, SharePoint.
Desirable: Cloud environments, Storage Area Network (SAN), Backup and disaster recovery solutions, CrowdStride, Network devices, VPNs (Virtual Private Networks), PRTG.
Between 3 to 6 years of experience in a related role.
Disclaimer:
About Us Fugro is the world’s leading Geo-data specialist, collecting and analysing comprehensive information about the Earth and the structures built upon it. Adopting an integrated approach that incorporates acquisition and analysis of Geo-data and related advice, Fugro provides solutions. With expertise in site characterisation and asset integrity, clients are supported in the safe, sustainable and efficient design, construction and operation of their assets throughout the full life cycle.
Employing approximately 9000 talented people in 61 countries, Fugro serves clients around the globe, predominantly in the energy and infrastructure industries, both offshore and onshore. In 2020, revenue amounted to EUR 1.4 billion. Fugro is listed on Euronext Amsterdam.
Sé el primero en saberlo
Acerca de lo último Personal it Empleos en Chile !
(Fluent English) L2 Technical Support Consultant (LATAM)
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
4 weeks ago Be among the first 25 applicants
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:
- Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
- Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
- Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
- Provide support for on-site activities involving technicians, customers, and subcontractors
- Contribute to and manage the company's support knowledge base, including relevant support guides and articles
- Ensure compliance with the company's Service Level Agreements (SLAs)
- Excellent English communication skills (at least C1 for both spoken and written)
- 1+ years of proven experience as a Technical Support Engineer, Product Support Engineer, or similar role
- Strong understanding of the interaction between hardware and software platforms
- Experience with both Windows and Linux operating systems
- Hands-on experience analyzing and interpreting logs
- Experience with Zendesk, Salesforce, Intercom, or Freshdesk
- Excellent troubleshooting and problem-solving abilities
- Experience with remote hardware debugging
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
- Experience working with UAV/UAS systems
- Practical knowledge of network architecture and cloud-based systems
- Familiarity with firewalls and port configuration
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!
Visit our website: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Seniority level
- Seniority level Mid-Senior level
- Employment type Contract
- Job function Customer Service
- Industries IT Services and IT Consulting
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